Company Overview:Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.Margaritaville and Landshark are more than just a workplace- they are a warm and inviting community where people from all walks of life come together to create paradise. Our team is dedicated to exceeding our guests' expectations every day, and we're proud to be one of the top employers in the industry. Join us and be part of a team where 90% of members say, 'I Love My Job,' and 92% say they are proud to work for Margaritaville Landshark.Job OverviewAs a banquet server, your primary responsibility will be to serve food and beverages as ordered at banquet functions. Your role is crucial in ensuring guest satisfaction during all aspects of the function or meeting.Essential Duties and ResponsibilitiesBanquet servers understand and respond to all guest needs and requests in a timely manner, deferring to the Banquet Manager, Banquet Captain, or Sales Manager when necessary to ensure guest satisfaction. This list is not to be construed as exclusive or all-inclusive.
- Greets all guests courteously, friendly, and professionally as they arrive and thank them as they depart.
- To be completely aware of the BEO and menu established for the event before service.
- Provide prompt, efficient, and gracious customer service to banquet function guests, including serving cocktails during prescribed reception hours.
- Handling cash and bar transactions, including serving all food and beverages during functions and assisting with busting the tables as needed.
- To make the Banquet Captain aware of all guest comments and complaints.
- To ensure, as directed, room set-up and breakdown, including setting and decorating tables, folding napkins, preparing condiments, filling salt and pepper shakers, and breaking down and storing tables and chairs.
- To follow all specified procedures to handle all cash and credit transactions correctly.
- To satisfactorily perform all side duties as directed.
- To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
- To leave the storage areas clean, organized and secure at all times.
- To promote and comply with all policies of the MVRCC.
- To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
- To maintain the cleanliness and safety of work areas at all times.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training as directed.
Education and ExperienceMinimum Education required: High School Diploma or GED.Minimum 1-year experience in a similar role.Knowledge and Skills RequiredBasic knowledge of foods and beverages, service standards, and procedures.English fluency is required.Must have current Food Handler Certificate and Responsible Beverage Service Certificate.Current CPR certification preferred.Detail-oriented, organized, and efficient.Diplomatic and calm with strong verbal communication skills.Courteous, friendly, and a professional manner.Ability to work productively with little supervision.Trustworthy and reliable.Working EnvironmentConstantly moving between the indoor and outdoor environments throughout the shift. Works primarily indoors, in clean, well-lighted banquet and meeting rooms, some of which are temperature controlled. Exposed to weather conditions while serving and supervising outdoor functions and work areas. Makes frequent trips to the kitchen, where air may be moist, warm, and odorous cooking foods. Work on all surfaces, including grass, concrete, and tile.PhysicalPhysical demands include standing/walking at moderate distances throughout the shift. Ability to bend, stoop, reach, push, pull, lift, and grasp to perform routine tasks. Ability to move objects weighing up to 40 pounds over moderate distances.Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
- Expressing or exchanging ideas or instructions by the spoken word.
Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families: Medical /Dental/Vision InsuranceFlexible Spending AccountPaid Time Off (sick, vacation, bereavement, and holidays)Pet InsuranceEmployee Hotel Discounts and other DiscountsLife InsuranceShort & Long-Term Disability401K Retirement MatchMonthly Employee Recognition Awards
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