Banquet Server
: Job Details :

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position SummaryThe role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency.Position SummaryOn callPay: 19.71/HrTo create 100% Guest Satisfaction by delivering food and beverage service to banquet guestsKey ResponsibilitiesCreates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectationsGives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction GuaranteePerforms other duties as required to provide the service brand behavior and genuine hospitalityProvides food and beverage service to guests in the restaurantSets tables in accordance with Carlson Managed Hotels & Resort's standardsPrepares order for presentation to guestServes food, coffee, water and other beverages; refills beverages as neededClears tables throughout the dining experience using proper methods for removing dishes, glassware and silverwareCleans banquet room and banquet kitchen area during and after banquet functionsCooperates closely with other servers to meet and exceed guests' expectationsRequirements/SkillsTechnical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.Upselling… Know the available products and services and suggest alternatives.Requirement/SkillsExcellent customer service and verbal communication skillsAbility to prioritize tasks and anticipate customer demandsHighly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and timePhysical DemandsAbility to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionallyAbility to maneuver up to 150 pounds, occasionally, for short periods of timeAble to set up and take down tables, chairs, stages, and other banquet meeting fixturesAbility to push and pull carts weighing up to 200 pounds, occasionallyAbility to stand for extended periods of time, constantlyOther InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an at-will relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Starting Rate $20/hour plus gratuityAbility to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.