Position SummaryWurzak Hotel Group is looking for an experienced Banquet Server to support the Banquet department at our gorgeous property, Sheraton Valley Forge Hotel. This position will be responsible for proper table set-up, table service for guests, and knowledge of menu to be served. The Server will apply all safe food handling principles as they pertain to this position. This person will also serve and bus tables as well as clear and tear down banquet rooms at the end of the function. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
- Transport necessary supplies from storage areas to service area.
- Fold napkins, set linen/skirting on tables.
- Set tables according to service standards.
- Set up all condiments and beverages.
- Ensure a sufficient supply of all silverware, glassware and chinaware for service.
- Greet guests as they arrive and assist them with seating at tables.
- Monitor surrounding and report concerns to supervisor.
- Open and serve wine/champagne bottles.
- Serve all food courses and beverage items to guests in accordance with function requirements and Hotel standards.
- Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
- Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
- Complete closing side duties.
- All other duties as assigned by manager.
QualificationsThe Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.Education and Experience
- High school diploma or GED
- One or more years of related experience
- Familiarity with hospitality industry practices preferred
Compensation and Benefits
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Wurzark Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws