Company DescriptionThe Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our guests also have access on property dining options. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you'll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role.Job DescriptionTo successfully set and prepare the banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful, and efficient manner. Below are our requirements for our banquet team.
- Arrive on duty on time with proper attire and prepared for the shift
- Participate in maintaining a clean and well-kept working environment
- Serve and clear plated banquet events (tray service)
- Serve and clear buffet banquet events
- Serve and clear reception banquet events
- Serve and clear coffee services
- Conduct yourself in an orderly and respectful manner at all times,
- Assist in facilitating all guest requests promptly
- Be hospitable, friendly, welcoming, and converse with guests
- Set tables & events according to Sturbridge Host Hotel standards or as directed by Leadership
- Complete opening and closing duties as assigned
- Be aware of all hotel amenities & outlets
- Maintain good eye contact and personal service when interacting with all guests
- To be knowledgeable of the menu, dietaries, wine & beverages before service begins
- Conduct yourself within all policies set forth by the department and the Hotel
- To have knowledge of all tasks and the methods of service of all banquet setups
- Understand and carry out the servicing of all banquet event orders
- Ensure all allergies are safely catered for with an alternative that meets guest needs
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
- Adhere to alcohol handling procedures and policies ensuring responsible alcohol service
- Will work weekends, holidays, and shift work as scheduled
- Any other tasks as assigned
Qualifications
- Teamwork approach to all duties and helpful attitude with co-workers
- Ability to understand, read, write, and speak in English.
- Ability to follow instructions from team leader, including the ability to abide by event agreements.
- Good interpersonal communication skills.
- Knowledge of proper food handling, food storage, and sanitation procedures
- Proper food handling, alcohol, or equivalent certifications or ability to obtain upon hire.
- Ability to obtain TiPS! or ServSafe Alcohol Certification
PHYSICAL REQUIREMENTS TO PERFORM JOB:
- Must be able to understand normal conversation and accurately communicate information.
- Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
- Ability to climb stairs occasionally.
- Ability to stoop, kneel, crouch, twist, turn, push, pull, and reach down, forward and overhead repetitively; Balance and carry trays, plates, and tubs.
- Ability to lift and carry up to 40 pounds repetitively.
- Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
- Work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).
Additional InformationA few additional requirements to be successful.All of our team members are expected to treat our guests and coworkers equally, the following applies as well.
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
All your information will be kept confidential according to EEO guidelines.