At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Banquet Set Up for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Banquet Set Up checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.To provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Set up and break down of banquet furniture and supplies.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities
- Checks with Manager for daily forecast training standard objectives
- Familiarize with BEO's in planning for shifts
- Set up room, tables, buffets, stages, dance floors, vendor supplies according to BEO
- Inspects rooms for cleanliness, proper supply levels
- Maintains a clean and sanitary environment in compliance with all local and federal health codes
- Assist banquet service as needed
- Proper breakdown and storage of supplies concluding functions
- Responsible for cleaning banquet rooms including floors, furniture, fixtures and trash removal
- Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions
- Participates in daily line ups
- Practices service standards and current training throughout service
- Assumes duties of Supervisor in absence or as directed
Management reserves the right to change and/or add to these duties at any timeEducation and Experience Required
- Must be at least 18 years old
- High school diploma or equivalent
- Basic computer knowledge and usage preferred
- Must be able to obtain Food Handler Certification
- Must pass a pre-employment background check including drug screen
Knowledge, Skills, and Abilities
- Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a team work environment by cooperating and helping co-workers
- Must be able to be productive in a fast-paced, dynamic environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must show appreciation of others
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to be flexible to handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate various temperatures while working outdoors
- Able to operate/drive a company vehicle with valid TN driver's license and insurance
- Able to meet the physical demands of the job
- Able to lift and move equipment up to 90 pounds with assistance
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.