YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Who we are:
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!
You'll love working for us because:
The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
What you can expect from us:
Access to your money before payday!
Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!
How you will make an impact/Key responsibilities:
POSITION OVERVIEW: The Barista is responsible for maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our guests and team members.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
What you need to succeed/Core competencies:
QUALIFICATIONS, EDUCATION & EXPERIENCE:
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred.
- Experience with food & beverage (Micros POS) Point of Sale System is preferred.
- A minimum of 1-2 years of experience in food and beverage is preferred.
- Previous cash handling experience is preferred.
- Certification in food handlers' program required.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Minimum 21 years of age to serve alcoholic beverages.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Push/pull carts and other equipment up to 100 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Ability to multi-task and prioritize a variety of tasks with minimal direction.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length.
- Must be willing and have the ability to work a varied schedule that includes weekends and holidays.
Responsibilities:
- Approach all encounters with guests and fellow associates in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Prepare coffee barista drinks, specialty drinks and food orders utilizing the Turbo Chef.
- Take orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to guest rooms as needed.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Perform side work and opening & closing duties throughout your shift as required.
- Record transaction in MICROS system at time of order.
- Maintain cleanliness of work areas throughout the day.
- Follow property key policies, including checking out and returning keys to appropriate departments.
- Ability to answer the telephone according to standards.
- Input orders into cash register and collect payment from the guest.
- Communicate additional food requirements, allergies, dietary needs, and special requests to the kitchen.
- Clean and wipe down areas and tables as guests leave seating area.
- Prepare and replenish displays to ensure consistency and freshness in presentation from opening to closing.
- Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, dating, labeling, cleaning, and organizing coolers/ storage areas; and cold chain compliance across all food related departments.
- Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including washing and disinfecting hands prior to handling food.
- Ensure the quality of the food items and notify manager/supervisor is product doesn't meet specifications.
- Set-up and break down workstation with required tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill containers, storing items appropriately, and cleaning station as appropriate.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business.
- Follow property control audit standards and cash handling procedures.
- Count bank at the end of your shift, complete cashier reports, resolve any discrepancies, drop off receipts and secure bank.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Follow policies and procedures for the safe operation and storage of tools, equipment and machines.
- Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Work environment: Work environment - - F&B outlets. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.