Delaware Park Casino & Racing
Location: Wilmington,DE, USA
Date: 2025-01-01T07:04:48Z
Job Description:
JOB RESPONSIBILITIES:- Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for preparing and garnishing drinks in accordance with department requirements.
- Monitors alcohol consumption by guests, adhering strictly to Delaware Park Policy and Delaware Law.
- Responsible for completing all side work and cleaning of the Outlet in an efficient, accurate, and timely manner.
- Responsible for inventory and restocking items as needed based on pre-determined levels.
- Ensures that the work area is clean and sanitary in accordance with Local, State, and Federal Health Department Codes.
- Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions, through the POS systems.
- Prepares all settlement paperwork in a consistent and organized manner.
- Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
- Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions.
- Communicate (both written and verbal) with and promote positive team members and guest relations.
- Maintain professionalism at all times when working with other team members and/or guests.
- Performs all other duties as assigned.
JOB REQUIREMENTS:- Two (2) years of previous bartending/beverage service experience preferred.
- Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
- Must possess an ABC Servers card and/or TIPS equivalent.
- Knowledge of Point Of Sales operating systems is preferred.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
- Must be able to walk and stand for at least a full eight (8)-hour shift.
- Must be able to lift, up to 25 lbs in weight and ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
- Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
- The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
- Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.
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