Job Title: Operations Associate
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Job Description:
Our Mission
The Bay Club Company is much more than a hospitality company. We provide experiences which celebrate a healthy and vibrant lifestyle.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the “Actions We Live By.”
Our Core Values:
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person–we are a part of a powerful team. One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. GENERAL SUMMARY
The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
PRIMARY JOB FUNCTIONS
Customer Service
- Greet members and guests upon arrival to the Club.
- Check members in by verifying their membership.
- Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees.
- Book appointments, program and class reservations for members.
- Provide information regarding Club programming and facilities.
- Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
- Provide membership sales team with guest/prospect lead contact information.
Reception Desk Oversight (if applicable)
- Operate cash register.
- Process payments.
- Manage/handle cash and balance cash drawer each shift.
- Perform opening and/or closing duties, as required.
- Answer and transfer phone calls.
- Create and serve food and beverage items.
- Promote daily specials and encourage upgrades to each order.
- Maintain a clean, safe work environment according to State and Local food safety standards.
Pool Deck Oversight (if applicable)
- Greet members and guests upon arrival to the Pool Area.
- Act as a Host in the designated area or event space.
- Work with the F&B team to offer food and drinks from designated food outlets.
- Offer seating, make members/guests comfortable and provide a tour of Pool Deck amenities.
- Communicate and book appointments for programs and events.
- Provide information regarding Club programming and facilities updates.
- Assist with maintaining refreshment stations.
- Provide towels as needed, assist with towel operation.
Parking Garage Oversight (if applicable)
- Warmly greeting each member with a smile.
- Check members and guests in by verifying their membership.
- When necessary, audit cars parked in garage.
- Perform any opening and/or closing duties, as required.
- Assist in maintaining the cleanliness and stock levels throughout the Club.
- Detail cleaning and preventive maintenance responsibility.
- Maintain a clean, safe work environment.
- Assist with laundry functions that include collecting, washing, drying, and folding towels.
Communication and Relationships
- Communicate timely and follow up, as appropriate.
- Active participation in required events, programs, meetings and trainings.
OTHER JOB FUNCTIONS
- Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
MINIMUM QUALIFICATIONS
- At least one year experience in the hospitality industry or related service position preferred.
- Food Safety certified (if applicable).
- Professional, friendly manner and excellent customer service attitude and abilities.
- Strong verbal communication and conflict resolution skills.
- Enthusiastic, responsible, and dependable team player.
- Self-motivated, takes initiative, and willing to acquire new skills.
- Well organized and detail oriented.
- CPR certified.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate must frequently lift and/or move up to 50 pounds.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, creed, sex, sexual orientation and identity, gender, national origin, age, disability, marital status, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, or persons who are victims of domestic violence.
$18.07 - $28.85 per hour
Other Compensation and Benefits
At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: Club Membership, Competitive Compensation, Discounts on club services and amenities, Continuing Education, Community Involvement, Paid Time off* Health Insurance* (Offered to Full-Time associates).
Total Compensation Information
Compensation is estimated based on Bay Clubs efforts to provide fair and competitive compensation. Actual pay will be based on a candidate's job-related experience, skills, education, training, location, and responsibilities.
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