Location: Cranston,RI, USA
As a BDC (Business Development Center) Service Representative at Tasca Automotive Group, you will be the first point of contact for customers seeking service for their vehicles. Your primary responsibility will be to provide exceptional customer service by managing service appointments, answering inquiries, and handling customer follow-ups. This role involves working closely with the service department to ensure efficient scheduling and communication between customers and technicians.
* Customer Engagement: Respond promptly to customer inquiries via phone, email, and online chat, providing detailed information on service offerings and scheduling.
* Appointment Scheduling: Coordinate service appointments, optimize schedules, and confirm bookings to ensure a smooth flow of operations in the service department.
* Follow-Up Communication: Conduct follow-up calls or messages to remind customers of upcoming appointments or maintenance recommendations.
* Database Management: Update customer information and service history in the CRM (Customer Relationship Management) system.
* Promotional Outreach: Inform customers of ongoing promotions, service packages, and loyalty programs that may benefit them.
* Service Coordination: Act as a liaison between the customer and the service team, ensuring that any specific customer needs are communicated effectively.
* Customer Satisfaction: Assist with resolving customer complaints and escalating issues to management when necessary to ensure a high level of satisfaction.
* Communication Skills: Excellent verbal and written communication skills.
* Customer Service Experience: Previous experience in customer service or a related field, preferably in the automotive industry.
* Technical Proficiency: Familiarity with CRM software and scheduling systems.
* Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively.
* Problem-Solving: Ability to address and resolve customer concerns with patience and professionalism.