Location: Easton,MD, USA
15-20 per hour | 7677 Ocean Gateway, Easton, MD, United States | Hourly | E70 Service | Part TimeService Business Development Representative / Customer Service Representative / Internet RepresentativeAddress: 7677 Ocean HWY, Easton, MD 21601/ Contact 302-648-JOBS(5627) with any questions.Income ranges from $15 - $20 per hourly.Hertrich Family of Automobile Dealerships seeks a PART-TIME Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals!Are you looking for spectacular growth opportunities?Do you thrive in a fast-paced environment where you have unlimited career potential?Are you an enthusiastic individual who wants to work for a mission driven company...Then our Company is the right fit for you!The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with just good enough . We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.Hertrich offers our Service Department Business Development Representative / Customer Service Representative / Internet Representative :401K with Employer MatchEmployee Purchase DiscountsService Department Business Development Representative / Customer Service Representative / Internet Representative DUTIES :Answer all incoming phone calls to the Service DepartmentPerform outbound calls to identified service lead opportunities example: existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service callsUse Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunitiesKeep accurate record of all customer contacts and follow upCreate reports daily, weekly, and monthly, as directed by managerMaintain a pleasant and courteous manner on the telephone when communicating with customers focusing on the highest level of customer satisfactionMaintain a high-energy, enthusiastic attitudeAdditional duties as deemed necessary by managementService Department Business Development Representative / Customer Service Representative / Internet Representative QUALIFICATIONS :Highly motivated and persistentSolid working knowledge of computers and the internetEnergetic, enthusiastic and funOrganizedSolid working knowledge of computers and the internetOutstanding phone and communication skillsHonest work ethicMust be able to work flexible hours, including nights & weekendsMust be a highly motivated self-starter with outgoing, customer-oriented personalityThe desire to learn and provide superior customer service - before, during, and after the saleHS Diploma/ GED required We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.