Beertender
Go Brewing believes that the taproom will be a key part of our success as it will likely be the first consumer experience with our brand. The Beertender, under the direction of the Taproom Manager, will be responsible for ensuring that taproom patrons feel welcomed, are well informed about beer choices, and are served quickly and efficiently. They will also share responsibility with the Taproom Manager to ensure that the beer served is of optimal quality and that the taproom environment is comfortable.
About Go Brewing
Go Brewing is a new non-alcoholic/low alcohol brewery opening in October at Quincy Avenue. We're goal-driven and focused on health, making beer that's better for you with low/no alcohol, lower calories, and sugar. We've been working in the garage, making na beer, while we build out the brewery and wait for our equipment to be delivered. Buildout is happening now.
We're also heavy on music and storytelling. We're setting up events where a singer/songwriter will come in and share stories and play while food trucks/caterers make food that pairs with the event. We are also working on other events like yoga, run clubs, and cold plunge Sundays that cater to fitness and hosting corporate events.
Duties and responsibilities
A Beertender at Go Brewing is responsible for the following:
- Adhering to the schedule set forth by the Taproom Manager and executing the duties and responsibilities assigned
- Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)
- Engaging with each patron directly, giving each the attention they deserve, and making them feel welcomed while working to meet their needs quickly and efficiently
- Politely and respectfully addressing customers' questions about the brewery and beer, regardless of their knowledge or experience with craft beer
- Conforming to and enforcing regulations set forth by the alcoholic beverage commission and the City of Naperville (double-checking IDs when necessary, curtailing overconsumption)
- Maintaining a clean bar, taproom, and outdoor area
- Following Standard Operating Procedures (SOPs) governing taproom operations
- Maintaining a pleasant taproom environment (temperature, music, cleanliness, conduct)
- Working towards continuous optimization of taproom operations by providing Taproom Manager and brewery owners with timely feedback
- Expertly communicating Go Brewing's mission and the uniqueness of each beer
- Playing the role of brand ambassador
Qualifications
Qualifications include:
- Available to work part-time, including nights, weekends, and some holidays
- Prior bartending / service experience preferred
- Demonstrated knowledge of craft beer, including a basic understanding of beer production (Cicerone Beer Server or similar certification preferred)
- Excellent communication skills
- Exceptional customer service skills
- Attention to detail and ability to multi-task
- Positive attitude and ability to work with a diverse set of people
- Basic familiarity with tablet-based POS systems and other web-based tools, including GSuite
- Ability to lift 35-50 lbs
- Ability to move full kegs with the aid of a dolly
- Aptitude for and desire to learn the mechanical workings of taproom equipment to address problems quickly and efficiently
- Grace under pressure
Working conditions
This position requires an individual who works under a range of circumstances, including shift work, weekend work, working with patrons, working in the fast-paced environment of a crowded taproom, and working within proximity of an operating brewery (noise, heavy equipment, odors related to the brewing process).
Physical requirements
A beertender will be required to stand for extended periods. They may also be required to lift boxes 35-50 lbs and move empty/full kegs with the help of a dolly.
Direct reports
Beertenders will not have direct reports. However, beertenders consistently achieving high-performance levels may be promoted to Shift Leads. Leads will still report to the Taproom Manager and will aid in executing taproom duties. Shift Lead responsibilities will be determined at a future date.
What a Beertenders can expect
At Go Brewing, we pride ourselves on creating a superb working environment. As a member of the team, you can expect to be:
- Compensated well and fairly based on responsibilities and position
- Involved in the evolution and growth of the company
- Informed about company decisions and performance as well as your performance (via biannual performance reviews)
- Empowered to make decisions that are in line with overall company goals
- Trusted to execute your duties responsibly and to be an ambassador of the Go Brewing brand
- Continuously challenged with increased levels of responsibility commensurate with outstanding performance
- Valued and appreciated for your contributions
- Promoted/rewarded for your efforts
- Provided with mentorship and learning opportunities related to craft beer