Ymca Membership Director
: Job Details :

The Membership Director manages all aspects of YMCA membership, focusing on recruitment of new members and retention of existing members. Job DescriptionThe Membership Director manages all aspects of YMCA membership, focusing on recruitment of new members and retention of existing members. Assures a high level of customer service and member engagement. Intentionally fosters a cause-centered culture, providing a place that members can belong and are proud to be a part of.QualificationsWe are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility. A Bachelor's degree in Business or a related field preferred or equivalent combination of education and experience required. Previous supervisory experience in customer service and sales/marketing experience preferred. Requires excellent computer skills and experience with standard business software. Point-of sale software experience preferred. Ability to relate effectively to diverse groups of people from all social and economic segments of the community required.Essential FunctionsIn this role, you can look forward to:

• Developing, implementing and sustaining membership strategies for recruitment of new YMCA members and retention of existing members. Creating a member-focused culture and modeling relationship-building skills in all interactions.
• Promoting program and membership enrollment in interactions with existing and potential members. Coordinating program registration, including logistics to support phone, walk-in and web registration. Coordinating with marketing efforts to maximize enrollments and providing ongoing support to Program Directors on related issues.
• Leading team effectively, including the Membership Coordinator, Member Service Representatives, Supervisors on Duty and Child Watch staff. With the assistance of the Membership Coordinator, recruits, hires and supervises staff team; on-boarding and developing them for success.
• Ensuring a level of service and engagement that fosters loyalty among those we serve. Providing training and quality control to assure high quality customer care at all service areas.
• Organizing membership engagement events and programs at the YMCA and representing the organization at community events to promote the YMCA.
• Ensuring proper implementation of front desk and Child Watch procedures. Reviewing and updating procedures, including facility emergency protocol, communicates changes and observes staff to ensure adherence to procedures.
• Participating in the planning of the annual department budget; managing and implementing the approved budget and taking appropriate action to correct variances.

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