Job DetailsJob Location Bearss Home Office - Tampa, FLPosition Type Full TimeEducation Level High School Travel Percentage NoneJob Shift AnyJob Category Health CareDescription
Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.
The Behavioral Health Attendant position supports this mission by transporting passengers with medical, physical, emotional, or developmental disabilities. The Behavioral Health Attendant reports to the Field Operations Supervisor and in his/her absence the Operations Manager.
Strategic/Transformational Duties and Responsibilities
- Provide exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous and professional manner.
- Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Transactional/Administrative Duties and Responsibilities
- Follow predetermined route and/or daily manifest in Hillsborough and/or Pasco counties.
- Conduct pre-trip vehicle inspections to ensure sound vehicle operations.
- Ensure the patient is properly secured during transport.
- Safely transport individuals in a company vehicle to a designated facility, including physical and emotional well-being.
- Complete and maintain proper patient and transportation documentation.
- Maintain radio communications with the dispatcher.
- Completes required initial and ongoing training as needed.
- Performs other such duties as may be assigned by the supervisory team.
Required Competencies
- Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively.
- Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
- Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
- Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
Education and Experience
- High school diploma or equivalent.
- Must be 18 years of age.
- Must have valid Florida Class E Driver's License.
- Must obtain Hillsborough County Public Vehicle Driver License (PVDL) upon job offer.
- Must successfully pass Department of Transportation physical examination, federal background check and 10 panel drug screen.
- Have had no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e., DWI, driving with a suspended, canceled, or revoked license) in the past five years. Must remain insurable throughout duration of employment.
- Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment
- Successfully complete AHA CPR certification at the BLS Provider level within 14 days of employment
- Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment
Physical Demands/Working Conditions
Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.
Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers
Travel: Daily; local travel within Hillsborough County and/or Pasco County
Hours:
- Full-time (40 hours) must work 8-12 hour shifts with varied start times (4:00am - 8:00am)
- Part-time (12-20) must work 8-12 hour shifts with varied start times (4:00am - 8:00am)
Available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Required to be re-called to duty in the event of a declared disaster or emergency.
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.
CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.