Location: New York,NY, USA
JOB SUMMARY
The Behavioral Health Care Manager is a core member of the collaborative care team, including the beneficiaries medical and psychiatric providers. The behavioral health care manager is responsible for supporting and coordinating the mental and physical health care of beneficiaries on an assigned caseload with the beneficiaries medical and, mental health providers. The behavioral health care manager will also act as the liaison between the behavioral health partner Magellan, and USFHP team to assist beneficiary, care giver and providers to navigate the continuum.
**DURING PROBATIONARY PERIOD, EMPLOYEE MUST REPORT TO OFFICE TUESDAY, WEDNESDAY AND THURSDAY. MONDAY AND FRIDAY ARE WORK FROM HOME DAYS (HYBRID). AFTER SUCCESSFUL COMPLETION OF PROBATION, YOU MAY REPORT TO WORK 1X PER MONTH**
RESPONSIBILITIES
Support the mental and physical health care of beneficiaries on an assigned beneficiary caseload. Closely coordinate care with the beneficiaries medical and behavioral health providers.
Monitor and identify ongoing and/or newly identified
o Unresolved psychosocial barriers to care
o Linkages to community resources based on SDOH needs
o Behavioral health concern
o Unstable or worsening mood
Conduct initial assessments of beneficiaries social, psychosocial and environmental situations, to determine needs, goals and referral to behavioral health care management programs.
Screen and assess beneficiaries for common mental health and substance abuse disorders. Facilitate
beneficiary engagement and follow-up care.
Provide beneficiary education about common mental health and substance abuse disorders and the
available treatment options.
Directs beneficiary and or caregivers to appropriate community agencies and resources as need dictates
Identifies and assists with managing obstacles to treatment and or discharge plans
Systematically track treatment response and monitor beneficiaries (in person or by telephone) for
changes in clinical symptoms and treatment side effects or complications.
Support psychotropic medication management as prescribed by medical providers, focusing on
treatment adherence monitoring, side effects, and effectiveness of treatment.
Provide brief behavioral interventions using evidence-based techniques such as behavioral
activation, problem-solving treatment, motivational interviewing, or other treatments as
appropriate.
Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g.
problem-solving treatment or behavioral activation) as clinically indicated.
Participate in regularly scheduled (bi-weekly) caseload rounds with Magellan and Medical CM teams to communicate resulting treatment recommendations to the beneficiarys medical provider. Focus on beneficiaries new to the caseload and those who are not improving as expected under the current treatment plan.
Track beneficiary follow up and clinical outcomes
Document beneficiary progress and treatment recommendations in Electronic Health Record (EHR) and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers.
Facilitate treatment plan changes for beneficiary who are not improving as expected in consultation
with the medical provider and the psychiatric consultant and who may need more intensive or more
specialized mental health care.
Adhere to and comply with Tricare policies and guidelines.
EXPERIENCE
At least 5 years experience working with beneficiaries with psychiatric illnesses, including substance use disorders and other behavioral health issues
Experience working with Autistic children and knowledge of Tricare Autism care demonstration (ACD)
Inpatient Psychiatry and/or Medical settings preferred.
Skills/Competencies
Time management and organizational skills
Demonstrated ability to collaborate and communicate effectively in a team setting
Ability to convey compassion and emotional skills to build strong beneficiary relationships to assist management of stressful situations and challenges
Use of interpersonal skills to communicate and cultivate productive relationships
Ability to maintain effective and professional relationships with beneficiary and other members of
the care team
Experience with screening for common mental health and/or substance abuse disorders.
Working knowledge of differential diagnosis of common mental health and/or substance abuse
disorders, when appropriate
Ability to work with beneficiaries by telephone
Experience with assessment and treatment planning for common mental health and/or
substance use disorders
Working knowledge of evidence-based psychosocial treatments and brief behavioral
interventions for common mental health disorders, when appropriate (e.g., motivational
interviewing, problem-solving treatment, behavioral activation)
Basic knowledge of psychopharmacology for common mental health disorders that is within
appropriate scope of practice for type of provider filling role
Experience with evidence-based counseling techniques
Education/Certifications/License
Masters Degree required
Current and Unrestricted NY State Licensed Clinical Social Worker (LCSW)
Upon employment must apply and obtain LCSW in service areas of New Jersey, Pennsylvania and Connecticut
Salary: $90,000.00 to $95,000.00
SVCMC IS AN EQUAL OPPORTUNITY EMPLOYER - ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS.