DescriptionTitle of position: Behavioral Health Quality Assurance Coordinator/Case Manager IIDescription of essential duties and responsibilities:
- Provides individual, family and group alcohol, tobacco or other drug-related rehabilitative services and case management services.
- Participates in case staffing with chemical dependency treatment team
- Completes all required case documentation in a timely manner
- Completes screening and referral for Center clients
- Participates in quarterly quality case reviews of client files
- Participates in monthly supervision with the Lead Counselor.
- Comes to work on a regular full-time basis
- Performs other duties as assigned
- Conduct regular and systematic reviews of the Behavioral Health clinical record keeping system, to ensure documentation adheres to expected timeliness and quality.
- Conduct regular and systematic reviews of all clinical documentation to include the process of monitoring, intervening, and informing appropriate parties of critical record keeping deadlines, deficiencies and needed revisions.
- Carry out quality assurance oversight activities as defined by supervisory staff member.
- Maintain a working knowledge of program requirements to include requirements set by accrediting, certification, contract and licensing agencies.
- Provide ongoing support and technical assistance around quality assurance.
- Maintain a positive working relationship with all staff.
- Meets with supervisor weekly to discuss current work duties and any issues that need to be addressed.
- Coordinate the Behavior Health program tracking/monitoring system and ensures all information is accurate and meets required time constraints.
- Perform other administrative duties as required to support program operations;
- Perform receptionist duties for Behavioral Health and other programs as specified by supervisor.
- Serves as the back-up for the Grievance Coordinator.
- Perform other job duties as directed.
Qualifications for position:Must be able to become certified as a Case Manager II by meeting one of the following criteria:
- High School Diploma or equivalent AND a total of 36 months of direct, documented experience working with persons who live with mental illness and/or substance abuse issues; OR
- 60 college credit hours in any field and 12 months of behavioral health experience; OR
- Bachelor's or Master's degree in any field with 6 months of behavioral health experience; OR
- Bachelor's or Master's degree in a behavioral health field
- Must be 21 years old
- Must pass background check, drug and alcohol screening.
Supervisory relationships: This position reports to the Lead TherapistSkills and knowledge required: Must have good communication skills both written and verbal. Must be detail oriented. Must possess basic computer skills, to include Microsoft Word and Excel. Must be able to multi-tasks efficiently.Prior experience required: Experience working in a position that requires flexibility.Personal qualities: Individual must be able to work independently with little supervision and possess interpersonal skills to work closely with staff and consumers. Must be able to maintain a working relationship with all staff.Amount of travel and other special conditions or requirements: Some travel may be required to obtain relevant job-related training. Work Schedule: Required 40-hour work weekThis job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.