Job DescriptionESSENTIAL FUNCTIONS
- Provides onsite, in-person assessment, information, support, counseling, intervention, emergency service coordination, and referral for additional, alternative, or ongoing services in accordance with DHS 34.22 (3) (b), Mobile Crisis Services.
- Provides initial screening and scheduling for consumers looking for Behavioral Health services as a part of an Access team.
- Assists clients and their supports with skill development and daily living functions such as parenting, budgeting, household organization, health and safety issues in the home or workplace.
- Reviews and oversees safety issues for clients.
- Assist clients and their natural supports with identifying and accessing community resources.
- Promotes client self-sufficiency via education/vocational activities: assessment, skill development, training, and employment seeking/development/coaching/retention.
- Conduct assessment and provide documentation necessary to open clients to targeted Case Management.
- Accurately document in writing or electronically, all client related information in a timely manner.
- Document and submit client related billing information as necessary.
- Maintain current knowledge of area resources and providers, and seek donations from community organizations.
- Conduct WATTS reviews and accurately complete necessary documentation.
- Assist Supervisor and Social Workers with clerical office support including intakes, filing, and waitlists.
- Assists with skill development and daily living functions such as parenting, budgeting, household organization, health and safety issues, etc.
- Supports clients/family during crisis or difficult times, may transport client to and from visits or appointments.
- Report status and any changes in behavior or signs of abuse/neglect to appropriate staff.
- Cross trains, where appropriate in other areas of the Health and Human Services department and/or other County departments.
- Completes work within the time frame allotted; adjusts to anticipated and/or unexpected changes in work demands while continuing to produce a high quality product/service.
- Ensures communication with appropriate supervisory personnel of expected and/or unexpected changes in work demands.
- Works either independently or with the assigned teams to plan for the projects assigned. Ensures that work is prioritized so that it is effectively carried out in the time frame allotted, and ensuring effective use of all resources.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- General knowledge of standard office procedures, practices, equipment and office assistance techniques.
- Must be proficient in workplace English and spelling.
- Possess accurate basic math skills.
- Knowledge of the County and department programs and policies.
- Knowledge of the use of a multi-line telephone system.
- Ability to read and understand basic County and State policies and procedure of limited scope and difficulty.
- Ability to type accurately at a reasonable rate of speed.
- Ability to operate standard office equipment and perform word processing and/or data entry.
- General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
- Ability to prepare and maintain accurate and concise records and reports.
- Ability to work the allocated hours of the position.
LANGUAGE SKILLS
- Ability to communicate effectively with other members of the staff, supervisor, and the public.
- Ability to communicate clearly and concisely in both written and verbal form.
- Must be proficient in workplace English and spelling.
- Ability to read County policies and procedures; written instructions, general correspondence; SDS sheets, safety manuals, maps, etc.
MATHEMATICAL SKILLS
- Ability to calculate mathematical calculations.
REASONING ABILITY
- Ability to understand and effectively carry out verbal and written instructions.
- Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Ability to define problems and deal with a variety of situations.
- Ability to think quickly, maintain self-control, and adapt to stressful situations.
- Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
- Organizational and time management skills needed to meet deadlines.
- Must have ability to work accurately with attention to detail.
- Ability to maintain confidentiality. Ability to prepare and maintain accurate and concise records and reports.
- Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
PHYSICAL AND WORK ENVIRONMENT:The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor. PHYSICAL REQUIREMENTS
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities.
- Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
- May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
WORK ENVIRONMENT:
- Work is performed in an office setting as well as clients' and service providers' homes, detention, jail, treatment and residential facilities, schools, courts and work sites.
MINIMUM QUALIFICATIONS:EDUCATION AND EXPERIENCE REQUIREMENTS:
- Associate degree in Human Services or related discipline.
- Two years' experience working with persons with disabilities or families.
- Experience working with chronic mental illness preferred.
LICENSES, CERTIFICATES, AND OTHER REQUIREMENTS:
- Valid driver's license.
- Must successfully pass criminal and caregiver background checks.
Full Pay Range: $22.29 - $31.05 Expected Pay Range: $22.29 - $25.22 FTE: 1.0 Department: Health and Human Services - Behavioral HealthSt. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual's race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.