Bell PersonSUMMARY:Bell Person provides a luxury guest service by greeting and escorting guest to their rooms. Open Doors and assist guest/visitors entering and leaving property. Inform guest of property amenities, services and hours of operation and local areas of interest and activities. Identify and explain room features to guest.RESPONSIBILITIES:
- Maintain lobby, front door, bell stand, and luggage room cleanliness and order. Markets the entire hotel when rooming a guest.
- Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
- Reads log book daily.
- Keeps up-to-date on in-house groups and functions. Follows all rooming procedures.
- Issues proper luggage tags, stores bags properly, cross-reference when issuing.
- Ensures deliveries/luggage are brought to correct rooms. Posts up - demonstrating a readiness to help.
- Facilitates prompt handling of guest luggage and needs during peak periods.
- Completes own share of last man duties, showing rooms, delivering messages, etc.
- Assists in the maintenance upkeep of the bell closet and carts.
- Works systematically so as not to lose luggage.
- Operates bell carts with care, so as not to damage property or cause injury.
- Deliver guest valet laundry in a prompt manner.
- Able to accurately give directions and information regarding the immediate and metro areas.
- Demonstrates thorough knowledge of all emergency procedures.
- Ensures that all checklists and responsibilities are completed by the end of shift.
- Each associate will be required to follow the rules as found in the M&R Employee Handbook
- Perform other duties as assigned by Management, of which employee is capable of performing.