Location: Hot Springs,VA, USA
LocationThe HomesteadOur employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.Job DescriptionTo provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.ResponsibilitiesUse friendly and appropriate expressions when engaging guestsBe fully acquainted with the different points of interestEnsure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting roomsEnsure that the public areas, bell closet are maintained, clean and tidyFollow-up with guest complaints to ensure that any problems are resolvedArrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areaUtilize bell carts effectively and with cautionEnsure the floor is covered 100% of the time, including the Front DeskDirect guests to the Front Desk or meeting rooms or call shuttle for guests as neededAssist, retrieve and load luggage for guestsNotify the Front Desk and Guest Services of VIP arrivals whenever possibleEngage in conversation with as many guests as possibleAttend all designated staff meetings and training sessionsComplete all tasks assigned by managerAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assetsFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certificationsQualificationsMust have a valid driver's license and clean driving recordLift, carry, and place objects weighing up to 50 lbs. without assistanceMove, push, and pull objects weighing up to 100 lbs. without assistanceStand and/or walk for an extended period or for an entire work shift.Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to ...@omnihotels.com.Job LocationsUS-VA-Hot SpringsPosted Date1 month ago(9/30/2024 5:09 PM)Requisition ID 2024-115066of Openings 2Category (Portal Searching) Guest Services