I. Job SummaryTypically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with amenities of the resort and their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.II. Job Responsibilities Guest Communication
- Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.
- Upon arrival, welcome guests by name.
- Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Point out to each guest the fire exits, usage of TV, A/C, coffee pot, safe and offer ice.
- Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Cheeca Lodge - Spa.
- Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
- Provide precise directions and offer suggestions to guests for both resort amenities and nearby destinations. If unable to answer guest inquiries, direct the guest to the most appropriate staff member to do so.
- Welcome and effectively resolve guest problems with supervisor assistance as needed.
- Coordinate with other departments and supervisors/managers in order to ensure guest satisfaction.
- Keep abreast of local activities and the area-s establishments in order to answer questions, recommend and give directions.
- Be watchful of any security issues and contact security immediately when there is an issue.
- Attend team briefings.
Training
- Complete training on operating job specific systems.
Perform other duties as assigned.Education
- High school diploma or GED preferred
Skills and Experience (Essential)
- At least 21 years of age
- Must possess valid and current driver-s license
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Skills and Experience (Preferred)
- Work experience in the hospitality or restaurant industry is preferred
- Communication in other languages is helpful