At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives.
A few of the reasons Associates love working at Lockton include:
- Opportunities for growth and advancement, including paid training and professional development
- 12-week paid parental leave
- A huge emphasis on community involvement
- Frequent athletic and wellness events
- Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!
Business unit
West Series
$72,000-$96,000
Schedule
Full-time
Job type
Standard
Workplace
Hybrid
Your Responsibilities
Responsible for supporting the day to day client management and administrative activities for assigned book of business. Maintains a working relationship with primary contact for client. Conversant in aspects of client health and benefits lifecycle.
Responsibilities:
- Assists in the servicing of a designated book of business as relating to marketing, claims, and administration
- Researches issues' root cause, implements, and resolves policy related issues
- Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
- Recommends and implements potential enhancements or improvements to processes, products, and/or policies with oversight from senior team members
- Assists in the preparation of financial models and reports for Client and senior staff, provides interpretation and implication of analysis, as well as recommendations
- Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client marketing materials
- Interprets Clients' current coverage plan and identifies and recommends opportunities to expand lines of coverage
- Participates in negotiations with carriers for new and renewal quotes
- Assists in interpreting and evaluating plan offerings to ensure adequate coverage for Client's identified risk tolerance
- Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
- Identifies gaps in coverage or cross-sell opportunities and provides related recommendations to senior team members.
- Researches and understands industry trends and Carrier product offerings, emerging trends
- Supports team in tracking project progress and timelines, maintaining client files, populating and maintaining open item trackers.
- Provides BenefitPoint management for client information, interfaces with others where appropriate.
- Understands governmental compliance/regulations to educate Clients
- Performs other responsibilities and duties as needed
Qualifications
Qualifications:
- Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
- Typically, 2-4 years of Client services experience is required
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Demonstrates working knowledge and experience within brokerage industry
- Possesses a working knowledge of support services, including benefits administration, wellbeing solutions, compliance standards
- Understands industry trends and governmental regulations
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
- Ability to efficiently organize work and manage time to meet deadlines
- Ability to travel by automobile and aircraft
- Ability to use office equipment such as a computer, keyboard, calculator, and photocopier.
- Ability to work on a computer for a prolonged amount of time
- Ability to work outside of normal business hours as needed
- Legally able to work in the United States
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
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