- Support US, Puerto Rico, and Canada Retirement Plan Administration
- Work directly with 3rd party administrators on all issues related to 401(k) and Pension.
- Weekly funding of U.S. 401(k) and Canada Registered Retirement Savings Plan (RRSP)
- Weekly and quarterly audits of 401(k), RRSP, pension vendor files
- Monthly pay out of 8% Supplemental Retirement Contribution benefit
- Semi-annual Supplemental Retirement Contribution (SRC) process for U.S.
- Annual Core Retirement Contribution (CRC) process for U.S., Puerto Rico, and Canada benefit
- Primary contact for planning and administration of legally required communications and all communications associated with special payment processes (SRC, CRC, etc.).
- Monitor and respond to ServiceNow tickets within the service level agreement
- Monitor and respond to 3rd party administrator tickets timely and effectively.
Invoice Billing:
- Run monthly queries to create and complete self-bill invoices for US. And Canada disability and life insurances
- Pay monthly bills received from benefit vendors
Assist 3rd party administrators:
- Serve as subject matter expert on pension and 401(k)/RRSP for participants, managers, ask HR, HR Consultants, Total Rewards, Finance, and Payroll.
- Assist with internal/external auditor and Sarbanes-Oxley (SOX) and 5500 requests and proactively ensures data integrity.
- Participate on various work teams examining the enhancement of programs, procedures, policies, processes, workflows, automation related benefits.
- Provide ongoing support to former employees/retirees by answering simple to complex questions related to pension and 401(k).
- Excellent analytical skills & interpersonal skills.
- Excellent written and oral communication skills.
- Detail oriented.
- Self-initiative.
- Excellent computer skills – especially Excel and data analytics tools