Location: San Francisco,CA, USA
Benefits Specialist
Temporary Employment Program
Temporary Employment
81642BR
Job Summary
The duration of this temporary role is approximately 3-4 months. Please note: combination of remote and on-site work at Mission Bay campus. Includes optional medical benefits, sick leave accrual and holiday pay.
Under the general direction of the Benefits Manager, Leads, and supporting Analysts, the Benefits Specialist provides a full range of Benefits related customer service support to the department. Serves as the first point of contact for incoming inquiries and issues on the UCSF benefits inbox/phone line/CRM and enters them in the case management system (Firefly). Spends the majority of time addressing inquiries at the Tier 1/2 level and appropriately escalates complex cases to the Benefits Team or other internal/external HR partners. The Specialist also participates in the development of department processes, Tier 0 materials (such as the UCSF website, internal templates, and communications), and systems in an effort to effectively manage and enhance the client experience. The Specialist places a focus on service delivery and customer satisfaction, ensures inquiries are handled efficiently, and operates within compliance of applicable laws and UC policies. The Specialist may also participate in benefits workshops, orientations, or events (both in person and virtual) that promote ongoing benefits education to the UCSF population. The specialist will serve in the coordination and support of the delivery of the Family Member Eligibility Verification (FMEV) program locally at UCSF.
Involves administering and communicating health, welfare, and/or leave of absence benefit programs. Influences, shapes, and collaborates on employee benefit programs. May provide training to departments on employee benefit programs, and workshops on new / amended benefit programs. Counsels employees and managers on benefit programs and procedures.
Key Responsibilities:
The final salary and offer components are subject to additional approvals based on UC policy.
Required Qualifications
Preferred Qualifications
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
TEP
Job Code and Payroll Title
007719 BENEFITS ANL 2
Job Category
Administrative Support, Human Resources, Support Services, Temporary Employment
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Temporary Employment
Percentage
100%
Location
San Francisco, CA
Campus
Mission Bay (SF)
Work Style
Hybrid
Shift
Days
Shift Length
8 Hours
Additional Shift Details
40 hours a week
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