Location: Chicago,IL, USA
The Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer's benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions. * 20-30 calls daily, 8-9 minutes on average per call (there will be a call guide to reference for client specific information) * Understand reason for call (when is their annual enrollment date, dependent information) * Collect information to authenticate call * Advocate for employee on the phone * Reference client call guides: There will be a call guide for each client * Create case for new callers and log information * 90% of calls answers can be answered on call guideWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
* 1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experienceo IF no call center experience, ensure they are comfortable sitting in a chair all day, take breaks at scheduled times * Windows 10 * Microsoft office * Computer-literate -- able to manage multiple monitors & able to pick up new systems (ability to demonstrate that they have learned/mastered learning multiple systems) * Positive attitude and ability to communicate effectively with all levels * Strong problem solving skills and customer first mentality o Ability to multi-task, listen, probe, research * Comfortable in a fast-paced/high volume environment * High School degree