A Level I Engineer is an individual who can operate independently and will be entrusted with delivering success for Optiv + ClearShark's customers to achieve predetermined goals aligned with a statement of work. To be successful in this role, a Level I Engineer will be expected to specialize in a capability aligned with Optiv + ClearShark's service practices while also contemplating which future opportunities they would like to explore. They will be expected to execute all tasks provided in a statement of work in a timely fashion and to communicate any unexpected complexities that may arise to senior leadership. This individual may be the most senior engineer on a project and will be expected to assist Associate with tasking. Excellent communication skills are essential for this role, as these individuals will interact with clients regularly.How you'll make an impact
- Execute all tasks outlined in the scope of work and follow standard operating procedures with no direct oversight.
- Lead discussions with clients to analyze and understand their needs and objectives.
- Aid Associate on sophisticated tasking.
- Lead technical discussions with the client to understand their engineering requirements.
- Lead the technical support strategy for clients during and after project implementation.
- Serve as the escalation level for complex issues as necessary.
- Document project progress, issues, and resolutions in a concise and timely manner.
- Consistently self-review work to identify and improve approaches for producing high-quality work.
- Review work of Associate and Level I Engineers to assist in their approach for producing high-quality work.
What we're looking for- Provide architecture and design services/support.
- Install and configure BeyondTrust the PRA solution to support up to 20,000 internal users and/or external vendors.
- Perform ongoing knowledge transfer as part of the implementation, focusing on overviews of the solution(s), data and permissions structure, master policy, and support procedures.
- Example deliverables would be Standard Operating Procedures (SOP) and best practices.
- DEV-SIT Installation and Configuration.
- Setup of SRA/PRA Components.
- Setup of Jump Point.
- Development and design of all configuration items (including group policies, authentication provider(s), importing of servers).
- Testing in the Lower Environment.
- Documentation.
- Migrate Configuration to CAT Environment.
- Setup of SRA/PRA Components.
- Setup of Jump Point.
- Migration of Changes from DEV-SIT to CAT.
- Successful Testing of all Configuration Items.
- Willingness to travel to meet client needs.
- #LI-NA1
- #CJ
What you can expect from Optiv- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. Optiv Chips In encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO StatementOptiv + ClearShark is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.Optiv + ClearShark respects your privacy. By providing your information through this page or applying for a job at Optiv + ClearShark, you acknowledge that Optiv + ClearShark will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv + ClearShark's selection and recruitment activities. For additional details on how Optiv + ClearShark uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.