Join Our TeamAs part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
Role Summary:This role requires a mixture of technical skills and business ability. The person in this role will take on key responsibilities for the implementation and rollout of the Virtual Agent support infrastructure within Service-Now. This position will have to understand technology trends and implement a solution that allow us to optimize self-service support; thus deflecting support calls. This technology expert will utilize their extensive background in various systems to first conceptualize the business need then recommend and implement the solution. Part of this this position will be to modernize our reporting and dashboard platform, including: developing the specification, planning and implementation of various Technology Operations and Presentation (TOP) reporting and development projects. These projects will include all stages of dashboard and report generation. This includes data capture, reporting systems, scoping, designing and implementation of various reports and dashboards utilizing PowerBI for the TOP Center. The data for these reports will come from many sources and deep knowledge of correlating various data sources together will be critical to success. The right candidate will then need to produce visualizations that are clear, concise and engaging.This position will also be responsible for working with software vendors and consultants on new implementations and enhancements required to meet current and future needs of Cinemark's Technology Operations and Presentation department, ensuring they stay in scope and on budget. This person will be doing development in Service-Now and Visual Studio. A solid background in programming and working through code is important. This person should stay current on reporting technologies and features that will benefit the department such as Artificial Intelligence driven results and data. This position will be responsible for documenting all work and assisting in training where required.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Act as a key specialist for our Virtual Agent and self-service support in Service-now. This is both for Theaters and our guests.
- Implement detailed PowerBI Reports and Dashboards and participate in the development effort for future changes. This will include assisting with scoping and design conversations with various stakeholders both within Cinemark and possibly external vendors.
- Capture requirements and develop specifications for new Dashboard and Report projects.
- Required to develop specifications and perform coding for TOP reporting.
- Perform maintenance and investigate issues and recommend corrective action with the software applications.
- Work with Vendors and department members to design, improve, and/or debug the Software applications utilized by Technology Operations and Presentation and Theater Operations.
- Assist in the management of various projects, including budgets and timeline.
- Ensure that all projects are implemented on time, within budget and meet customer approval.
- Must be available to assist in emergencies.
- Required to travel as needed.
- Required to perform any other duties deemed necessary.
Education and Skills Required:- College or University degree in Management Information Systems or similar discipline.
- 5+ years of experience working on software implementation projects (creating or modifying software applications).
- Minimum of 5 years of in software and reporting development.
- Experience in software development. Proficiency in various development environments and data structures and systems.
- Experience with structured and unstructured data.
- Expertise of SQL queries, SSRS, and SQL Server Integration Services (SSIS).
- Familiarity with the tools and technologies used by the Microsoft SQL Server BI Stack, including SSRS and TSQL, Power Query, MDX, PowerBI, and DAX and Data Lake.
- Experience with ServiceNow would be an asset.
- Experience with AWS Reporting would be an asset.
- .NET development using VB and C#.
- Javascript.
- Proven communications and problem-solving skills.