Location: New York,NY, USA
BIDS & CLIENT SERVICE ASSISTANT (TEMP) - OPERATIONS
The Company
Christie's, the world's largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this over 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.
The Role
The Bids/Client Service Assistant is responsible for delivering exceptional client service to internal and external clients in New York. They liaise with auction and operations departments when necessary to ensure clients' queries and issues are handled as promptly and efficiently as possible. Bid/Client Service Assistants may also be required to assist in processing client registrations for all channels of bidding in live sales and serve as sale result entry/online clerk during sale days. They may be asked to perform Client Service duties in areas such as the Front Counter and back of house and to collaborate with Bid Department coordinators to create a seamless pre-sale/sale day experience. This position requires active listening, efficient problem-solving, strong attention to detail, and effective judgment in addressing client queries and escalating issues as appropriate.
Specific duties & responsibilities will include but are not limited to
* Take and process absentee bids, telephone bids, Christie's LIVE registrations, and paddle registrations as necessary
* Handle general client (internal and external) inquiries across all communication channels as outlined in Christie's Client Service Standards according to departmental guidelines including, but not limited to: view/auction information, sale results, Christies.com, Christie's LIVE, and bidding
* Provide Front of House support to greet and assist clients
* Master duties of sale entry and Christie's LIVE clerking
* Represent initial stage of credit authorization and gather and monitor AML compliance information
* Master Christie's systems
* Other duties as assigned by Manager
The Candidate
* Detail oriented with a high degree of organization and ability to multi-task, prioritize, follow up promptly, remain calm in pressured environment.
* Excellent communication and interpersonal skills, including superior written and spoken communication.
* Proficiency with numbers - reading, writing, hearing.
* Strong IT skills and ability to learn Christie's systems including email, Client & Object System, JDE system, Live Bid Management, and website features.
* Ability and willingness to reflect the image and standards of Christie's in all situations
* Strong teamwork abilities.
* Commitment to regular and punctual attendance.
* Flexible approach to job role and working hours (i.e. 7:30 am start time on sale days, some Saturdays, some late evenings).
* Fluency in a foreign language preferred
Compensation Range
Hourly: $22.00 - $22.00