AltaStaff is a staffing agency currently looking for a Bilingual Call Center Representative to work with our Managed Care Client!We are looking for bilingual candidates who are fluent in Spanish, Russian, Chinese, Korean, Haitian Creole, or PunjabiThis position is fully in-office, located in Manhattan, NYPay Rate: $18.00/hrSchedule: Full time schedule within Monday - Friday, 8:30am - 5pm EST.Job Responsibilities:
- Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
- Assesses client's health care needs and assists clients in choosing a health plan.
- Maintains updated knowledge of the New York Medicaid CHOICE Project.
- Assists clients in enrolling/disenrolling in health plans and receives and sorts enrollment/disenrollment forms.
- Processes enrollment/disenrollment forms.
- Performs managed care education and enrollment services when call volume warrants.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Performs other duties as may be assigned by the Call Center Supervisor or Management.
Skills/Experience:
- Must be bilingual
- High school diploma or GED equivalent required
- Associate degree preferred
- 2+ years of customer service experience required
- 2+ years of healthcare/human service experience preferred
- Proficient in Microsoft Office Suite and must be able to type 35+ WPM
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws#INDLP