Company Overview Reliant Capital Solutions, headquartered in Gahanna, Ohio, is a leading accounts receivable management company. We specialize in debt recovery within the higher education, healthcare, automotive, retail, commercial, and teleservices industries. Our partnership with clients enables them to manage accounts receivable more effectively, while we assist consumers in reducing their debt to help achieve financial stability. Job Summary The Bilingual Collections Representative at Reliant Capital Solutions is responsible for managing delinquent accounts and ensuring payments are made to completion. This role primarily involves working with student loans, medical, and credit card accounts that have been processed before acquisition. This is a full-time, non-exempt position reporting to the Senior Manager and is eligible for telecommuting. Fluency in both English and Spanish is required to effectively communicate with borrowers. Duties/Responsibilities
- Communicate with borrowers to provide solutions for resolving delinquent accounts in both English and Spanish.
- Act as the main point of contact for borrowers, assisting with their delinquent accounts.
- Handle inbound and outbound calls to resolve account issues and collect payments.
- Manage a portfolio of delinquent accounts through to payment completion.
- Ensure proper documentation and compliance with payment processes.
- Keep borrower accounts up to date and notify borrowers of any necessary procedures.
- Utilize skip tracing techniques to locate borrower contact information.
- Comply with the Fair Debt Collection Practices Act (FDCPA) and remain up to date on industry requirements.
- Adhere to both internal and industry-wide compliance regulations.
- Maintain a structured work schedule and meet performance goals.
- Perform other duties as assigned by management.
Required Skills/Abilities
- Fluent in both English and Spanish (spoken and written).
- Strong communication skills, including active listening.
- Service-oriented with the ability to resolve customer grievances.
- Proficient in computer skills and the ability to navigate multiple systems and screens.
- Knowledge of, or the ability to learn, debt collection procedures and customer service specialization.
- Thorough understanding of the Fair Debt Collection Practices Act (FDCPA).
- High School Diploma or GED required; College Degree is a plus.
- Previous experience in collections, call centers, or customer service is preferred.
- Ability to meet and exceed daily, weekly, and monthly goals.
- Capable of multitasking and maintaining composure in high-pressure situations.
EEO Statement Reliant Capital Solutions is an Equal Employment Opportunity (EEO) employer and does not discriminate against employees or applicants based on race, color, national origin, ancestry, age, disability, gender, sexual orientation, marital status, veteran status, or any other status protected by federal, state, or local law. The physical and mental qualifications of our jobs are reviewed regularly to ensure we do not screen out qualified individuals with disabilities unless job-related and consistent with business necessity. Physical Requirements
- This position requires prolonged periods of sitting and working at a computer.
- Additional physical activity and lifting requirements are outlined in the table below.
Amount of TimeLiftingNever0%Occasionally1-33%Frequently34-66%Continuous67-100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X Amount of TimeActivityNever0%Occasionally1-33%Frequently34-66%Continuous67-100% Stand X Walk X Sit X Use hands to finger, handle or touch X Reach above shoulders X Climb or balance X Stoop, kneel, crouch or crawl X Talk or hear X Taste or smell X Use foot/feet to operate machinery X