Printing company with two locations is seeking a bi-lingual customer service rep. The position can be remote or hybrid.Principal Responsibilities:
- Act as the account and customer service representative as assigned by the Customer Service Manager.
- Assist the sales team in managing customer inquiries, orders, and quotations for specific identified customers.
- Act as liaison between sales/customer and internal departments (estimating, pre-press, purchasing, technical and production), communicating customer requirements and requests in an accurate and timely manner.
- Ensure timely and accurate order processing.
- Handle incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly.
- Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction.
- Work with sales and technical team to ensure projects are completed in a timely manner and communicate outcomes to sales team and/or customer when necessary.
- Collaborate with the finance department to ensure accurate and timely processing of sales orders, invoices, and payments.
- Other duties as assigned.
Pay 23-25/hrRequirements:
- Bilingual (Spanish & English)
- Prior printing/packaging experience, preferably flexo/pressure sensitive label
- 2+ years in customer service
Beneficial Talent Source is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or becoming an employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.