Bilingual Customer Service Agent Remote
: Job Details :

Bilingual Customer Service Representative - RemoteJob Type: Full Time - Work from HomeHours: Vary from 7 AM- 11 PM M-SunSalary: $13.00-$15.00Benefits: Available after 60 days for full-time employeesAbout AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per yearJob Summary:We are looking for remote bi-lingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.Job Duties / Responsibilities / Essential Functions:Manage large amounts of inbound calls and make consistent outbound calls.Identify and assess customers' needs to achieve satisfactionProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call-handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequired Knowledge /Skills / Abilities / Qualifications:Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersMust be a strong communicator: strong verbal, written, and interpersonal communication skillsAbility to multitask, prioritize, and manage time effectivelyProficient in typingMust be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skillsSolution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experienceComputer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours Other requirements may vary as management determines.Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industryExperience working with an automatic dialerMust be computer literate Pleasant phone demeanorMinimum of one year of previous high-volume call center experienceBilingual Spanish/EnglishExperience in BOTH inbound and outbound environmentsWAH Requirements:PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)Hard-wired high-speed internet connection (ethernet cable)USB-connected HeadsetWebcamA quiet dedicated place to work free from distractions including pets and children.