Location: Boston,MA, USA
In this experienced level role, you will report to the Customer Service Manager. Your start date will be 10/28/2024 or 11/18/2024. You will be the first contact for Homesite-CONNECT customers (advisors, clients, and relationship partners) for service issues, requests, procedures, and account information. You will communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone. You will report to a manager, and provide exceptional customer service, resolve conflicts while being results driven and having a growth mindset.
Learn more about the general tasks related to this opportunity below, as well as required skills.Pay Range: $23.00 / hour - $30.76 / hour
Starting Compensation: $23.00 / hour
Compensation may vary based on your geographic work location.
Relocation Support Offered for Eligible Candidates
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events. Our office locations are Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214.
Shifts will cover a portion of our hours of operation from 8am ET - 11pm ET.
Set daily hours will include every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hours.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
Position Compensation Range$23.00 - $30.76
Pay Rate TypeHourly
Compensation may vary based on the job level and your geographic work location.Primary AccountabilitiesEmployees are expected to pass their state's Property & Casualty Insurance license exam within 12 months. Training, expenses, and administrative support will be provided.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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