Location: Manhattan,NY, USA
Adecco is assisting a New York State based client in hiring for a Bilingual Medicaid Customer Service Representative located onsite in New York, NY. Must have 2 years of Customer service experience.
Bilingual needs:
Spanish
Russian
Mandarin
Cantonese
Korean
Bengali
Punjabi
Pay: The wage for this position is between $17-18 an hour. Hourly wage may depend upon experience, education, geographic location, and other factors.
Schedule: 8:30 am – 5:00 pm, Monday – Friday and occasional Saturdays
Job Responsibilities:
• Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
• Educates clients on managed care.
• Assesses client's health care needs and assists clients in choosing a health plan.
• Maintains updated knowledge of the New York Medicaid CHOICE Project.
• Assists clients in enrolling/disenrolling in health plans.
• Receives and sorts enrollment/disenrollment forms.
• Reviews enrollment forms for accuracy and completeness.
• Processes enrollment/disenrollment forms.
• Sends necessary letters to clients.
• Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
• Performs managed care education and enrollment services when call volume warrants.
• Assists or performs mailroom functions, when assigned.
• Meets all standards established for this position as outlined in the attached performance criteria.
General Requirements:
• Computer skills
• Reliability
• Can-do Attitude
• Prior Customer Service experience Required
• Two years of human services experience or experience dealing with the public is required
• Call Center Experience Required
• Bilingual
Education Requirements:
• High school diploma or equivalent required
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance