Maximus is currently looking for a Bilingual Customer Service Representative I (Spanish) to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
If you think you are the right match for the following opportunity, apply after reading the complete description.
This position is onsite and works at the LDSS/HRA office in White Plains, NY. Candidate must reside in or near White Plains, NY.
What you will receive:
- Work/Life Balance Support – Flexibility tailored to your needs!
- Competitive Compensation – Bonuses based on performance included!
- Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
- Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.
- Tuition Reimbursement – Invest in your ongoing education and development.
- Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs, to clients at LDSS/HRA offices.
- Assist clients with the enrollment/transfer/disenrollment process.
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients.
- Assist Call Center Operations and other departments as determined by project management to meet business needs.
- Assist processing units within the Outreach department as determined by project management to meet business needs.
- Maintain updated knowledge of the New York Medicaid Choice Project.
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.
- Perform other duties as assigned by project management to meet business needs.
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry, and/or data processing.
- Experience working with MS office applications (Excel, PowerPoint & Word).
- Bilingual in English and Spanish.
- Must reside in or near White Plains, NY.
Preferred Experience:
- Some college or college degree.
- Experience with New York Medicaid.
- 1+ years of experience in customer service or related position.
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