Job Summary:
- Will interview and research applicants and recipients to determine eligibility for Family Support. Will create, collect, review and maintain records such as personal and financial data from program recipients. Will assist program manager in granting services, modifying contractual obligations, or releasing program participants.
Job Description:
Must have or be able to:
- Conducts annual reviews and home visits to ensure compliance, quality and fidelity of program.
- Determines initial or continuing eligibility for social services programs
- Explains eligibility requirements, form completion, community resources for assistance, housing opportunities, and selection methods
- Facilitates client access to community resources, including housing, food, clothing, school programs, vocational opportunities or services
- Initiates procedures to grant, modify, deny or terminate eligibility and grants for various programs
- Interviews, assesses, and investigates applicants for public assistance to gather information pertinent to their application
- Locates and develops resources for families and/or applicants
- Prepares and assists applicants in completion of routine intake forms
- Prepares regular and special reports, keeps records of assigned cases, and submits individual recommendations
- Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
- Guides and oversees the distribution of resources.
- Assists in oversight of contractual agreements for Family Supports and respite services.
- Must be able to work with minimal supervision
Must be able to demonstrate
- Knowledge of program rules and regulations
- Skills with working with various databases and be able to utilize Electronic Health Record system
- Interviewing Skills
- Ability to make assessments
- Skills in communicating with clients about regulations and processes
- Ability to interpret client status/eligibility
- A proficiency in Microsoft Office Suite
Minimum Qualifications:
High School Diploma or GED AND three years of related social services experience OR Associate degree in a human services filed AND one year of related social services experience OR Bachelors in a human services field OR Two years at the lower level position or its equivalent.
- Bilingual – English to Spanish (Must be able to pass state proficiency exam)
Preferred Qualifications:
- Knowledge of individuals with a disability
- Experience working with families
- Excellent customer services skills.
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