Bilingual Medical Assistant Patient CCM Care Coordinator
: Job Details :

**This is a remote/telecommute position. Candidates must reside in the United States to be considered.Nice to meet you, we're Cosán Group!This is not your usual in-office Medical Assistant or LPN position. If assisting during exams and preparing labs is what you are looking for, this is not the job for you. But, if your passion lies in spending meaningful time removing barriers to care and combating social isolation for your patients, keep reading…Cosán Group was established in 2015, we are an industry-leading healthcare organization creating new pathways to modern aging with technology-driven preventative care services, offering concierge home care for older adults. Early market exposure in the delivery of technology and services to support the Chronic Care and Behavioral Health management programs has propelled Cosán to deliver a practice and patient-centric approach to remote care coordination.We're looking to add to our team of experts who care deeply about our mission.Cosán Group's mission is to deliver excellence in preventative care services for at-risk older adults to support successful aging in place. Cosán's Care Management proves to enhance overall health outcomes for patients. We understand the importance of identifying risks, which is the first step to connecting patients to the resources and support they need. We work to identify gaps in care and patient risks enabling better overall patient outcomes.The ideal teammate would be…An extension of the provider to help close the gaps in your patient's care. As part of our amazing team of Care Coordinators, you will build a rapport with your patients through monthly calls as you support them through services such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), Principal Care Management (PCM) and Remote Physiological Monitoring (RPM). Furthermore, you will empower patients to meet their goals, guide them in their healthcare journey and advocate for their needs by utilizing active listening skills, investigating patient concerns, documenting appropriately, and communicating professionally with their patient's care circle to advocate a resolution to those needs. You will also join an organization that wants to help you grow your career in healthcare, which lives its core values in every way, and builds its strategies around how to give patients better care.The ideal teammate would be able to:Manage and support patients' healthcare needs via phone conversationsEnsure that daily production goals and quality metrics are met within standards set forth by Cosán GroupComplete individualized patient care plans and perform care management and care coordination services via our software platformMaintain frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomesDocument all communications with patients, their caregivers, and their providers accuratelyCommunicate to and from facility or practice care clinicians regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurateAdhere to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communicationsExhibit excellent customer service skills demonstrated by positive feedback from customers and patientsDemonstrate an ability to develop and build trusting relationships with patients and partner practices with a true passion for caring for patients and guiding them in their health journeysHave an ability to stay flexible and quickly adapt to new processes, software changes, and priorities with a positive attitude and a willingness to learn new skills on a continuous basisMust be an empathetic and active listener with the ability to thrive both as a team member and independently in a fast-paced environmentRequired QualificationsA Certified Medical Assistant (with diploma), or a Nationally Certified Pharmacy Technician license, or an LPN with compact licenseBilingual in English and SpanishAt least 2 years' work experience in your existing roleHave a knowledge of healthcare terms, conditions, roles, and basic care principles, along with an ability to appropriately apply your clinical knowledgeDemonstrated clinical knowledge and expertise as evidenced by providing intervention to manage variety chronic conditions, including development and implementation of individualized care planningExperience and proficiency working with Electronic Medical Records (EMR) softwareIntermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applicationsEffective communication, interpersonal skills, and problem solvingMust possess telephonic and virtual communication skillsPreferred QualificationsExperience with CMS CCM/PCM guidelines, assessment and documentation practicePrevious adult in-home, in-facility or remote chronic conditions care managementPrevious experience in care management including knowledge of complex care management and care management principlesRemote (Work-At-Home) RequirementsTo ensure an ability to work effectively remotely (while at home), the following is required:A high-speed, reliable broadband internet connectionCosán will provide computer and telephonic equipment appropriate to meet the job requirementsA dedicated space isolated from interruptions to ensure you, your patients and office staff have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)For candidates that reside and work remotely from California, Illinois, Montana, or South Dakota, a bi-weekly payment for internet expenses will be providedIn addition to awesome teammates, we also offer:Paid Time OffPaid Company HolidaysMedical/Dental/Vision InsuranceComplementary Life InsuranceBenefits Hub featuring local and national discounts401k planOptional short term, long term disability, critical illness & accidentAll necessary equipment to do your work (e.g., laptop, monitor, headset etc.)Monthly stipend to support internet access for remote workersEmployee Assistance Program, including mental health resourcesSalary Range: $18.00 - $20.00 per hourbased on experienceTo find out more about what it's like to be a care coordinator, copy and paste the links into your browser to watch the videos below:We look forward to speaking with you!Job Type: Full-timeExpected hours: 40 per weekBenefits:401(k)Dental insuranceDisability insuranceHealth insuranceLife insuranceOn-the-job trainingOpportunities for advancementPaid time offPaid trainingVision insuranceMedical Specialty:GastroenterologyGeriatricsHome HealthInternal MedicinePrimary CareUrologySchedule:8 hour shiftDay shiftMonday to FridayNo nightsNo weekendsApplication Question(s):If LPN or RN license, do you have a multi-state compact license?Education:Associate (Preferred)Experience:Care Coordination or Care Planning or Chronic Care Mgmt: 1 year (Preferred)Computer Skills and EHR/EMR: 2 years (Preferred)clinical: 2 years (Preferred)Language:Spanish (Preferred)License/Certification:Certified Medical Assistant, CPhT or LPN or RN License (Preferred)Work Location: Remotej3At5tmCWM