Location: Kansas City,MO, USA
POSITION SUMMARY
The primary responsibility of the Pharmacy Technician will be to staff the Pharmacy, process new and refill prescriptions, provide support to the pharmacy staff for 340B implementation and processing, complete patient assistance applications and dispensing, and help to identify resources for patients to obtain cost effective medications.
KC CARE CULTURE CODE
KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:
* Put patients first, always
* Treat all people with dignity, respect, and kindness
* Create safe places for others to share their voice; encourage creativity
* Always strive for improvement; keep learning
* Own your work, action, and mistakes - no one is perfect
* Have fun - work should be fun and we want you to have fun at KC CARE
KC CARE CULTURE VALUES
Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.
Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately process new medication orders using pharmacy software program including data entry, insurance adjudication and labeling for dispensation under the direct supervision of a pharmacist.
* Process refill requests received by phone, fax, email, and in-person.
* Obtain Physician or Provider authorization for refill and medication changes as needed.
* Assist with patient assistance program application forms and patient assistance medication inventory.
* Maintain pharmacy inventory by checking medication stock, anticipating needed medications and supplies, placing, and verifying receipt of medication orders.
* Regularly process outdated and/or damaged unused medications for disposal.
* Assist patients at prescription check-out window.
* Accurately processing cash and credit payments for prescription services.
* Answer phones promptly and greet patients promptly, providing solutions to patient concerns to ensure an overall great customer experience.
* Treats all patients and employees with dignity and respect including but not limited to using pronouns, preferred names, and talking to others in a non-judgmental fashion.
* Provides internal customer service by promoting a positive work environment, free of judgement, bullying, gossip, and negative attitudes/demeanor.
* Check and respond to voicemails within 24 to 48 hours.
* Check and respond to emails within 48 hours.
* Request pharmacist assistance for counseling and other tasks requiring clinical consultation.
* Meets deadlines set forth by pharmacy supervisor, managers, directors, vice-presidents, and chiefs.
* Complete any other task and duties as designated by pharmacy supervisor and pharmacists on duty.
* Maintain a clean, safe, and organized pharmacy, including but not limited to cleaning workspace prior to rotation to the next workflow position.
* Document all incidents in the incident report system as designated by the KC CARE Policy and Procedure Manuals.
* Adheres to dress code policy as designated by KC CARE Policy and Procedure Manuals
* Adheres to technology policy as designated by KC CARE Policy and Procedure Manuals.
* Adhere to all additional policies and procedures set forth by KC CARE Health Center.
MINIMUM REQUIREMENTS
* State Certificate of Pharmacy Technician
* Ability to read, write, and communicate clearly in Spanish and English
* High school diploma or equivalent
* Six months Community/Retail experience minimum
* CPR/BLS certified
PREFERRED REQUIREMENTS
* Two years pharmacy technician experience
* Pharmacy Technician Board Certification
* Experience in a Public Health, Community Health, Hospital, or Retail setting pharmacy
* Point-of-sale and cash handling experience
WORKING CONDITIONS AND DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.
Physical Demands
While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.
Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.
Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.
At KC CARE, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at ...@kccare.org. KC CARE will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.