Job Type Full-time Description CPC is seeking bilingual candidates for our Resource Navigator position.SUMMARY: Serves as the first point of contact for individuals seeking services from Community Progress Council by phone and in person. Has a full understanding of CPC programming and develops and maintains strong working relationships with community partners. Plays an essential role in integrating and coordinating services to clients that support them in reaching self-sufficiency. Provides individualized, culturally sensitive support to the full family using a relationship-based and client centered approach to coordinate services internally and externally. Supports clients in-crisis with mitigation of full family immediate needs, then provides efficient transition to assigned program coach. Benefits include...
- New hire incentive payment of $1,500.00, paid in two installments.
- Eligibility for health, paid dental, and paid vision coverage.
- 401(k) plan, with 3% match.
- Paid vacation, sick, and personal time.
- 10 company-paid holidays plus 2 floating holidays.
- Tuition reimbursement opportunities.
- Pay differential for bilingual staff.
Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.
- Demonstrate commitment to the vision, mission, and values of Community Progress Council.
- Maintain a full understanding of CPC program requirements.
- Manage walk-in clients, phone calls, and scheduled appointments efficiently and in conjunction with team members.
- Develop and maintain relationships with community agencies and groups to coordinate referrals and services to clients; help to identify gaps in services.
- Interview and complete a holistic assessment using client demographic information that determine readiness to change, potential referrals, and program placement.
- Partner with clients to problem solve.
- Make appropriate referrals within and outside of Community Progress Council and provide follow-up.
- Complete timely and accurate data entry, maintain accurate records, and adhere to confidentiality standards.
- Advocate on behalf of the client to ensure timely, effective, and appropriate delivery of services.
- Provide timely and accurate reports to meet internal and external requirements.
- Represent Community Progress Council in the community, by serving on internal and external committees.
- Participate in professional development.
- Have reliable transportation as there are 3 locations (Hanover, Red Lion and York City) where the team member may be asked to travel.
- Answer incoming calls and route to proper extension.
- Sort mail, fax, copy and scan documents.
- Attend CPC training and staff meetings as required.
- Assist clients with applications pertaining to self-sufficiency, to include but not limited to job applications, utility bills and childcare.
- Support internal departments by working together to support participants in gaining access to all services offered by CPC.
- Must be computer savvy and able to research resources and network with outside agencies for continuation of services to meet participants needs.
- All other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES: Competencies:
- Knowledge and understanding of poverty.
- Crisis Management
- Strong interpersonal communication skills (oral, written, and electronic)
- Independent decision making
- Critical Thinking/Problem Solving
- Customer Service - internal and external
- Cooperation/Teamwork
- Proficient in Microsoft Office
- Applications (Word, Excel, Outlook)
- Dependability
- Professionalism
- Flexibility
EDUCATION and EXPERIENCE: Associate's degree in social services or a related field, plus at least two years of related experience is preferred. QUALIFICATIONS: To perform this job successfully, an individual must be a self-starter, able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER REQUIREMENTS: The Resource Navigator must be bilingual. Regular and timely attendance is essential. Ability to be reached by telephone in a timely manner; ability to maintain open communication through the use of emails and work cell phones. Will be required to commence workday at different agency sites without compensation for travel time or mileage to the site and the return. Ability to respond to change in a productive manner and handle other tasks as assigned. Ability to work with diverse individuals. Flexibility to work nights and weekends is required to meet the needs of clients and program. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to think critically. TECHNOLOGY SKILLS: Proficient in Microsoft Office Suite in a Windows environment helpful and required. CERTIFICATES, LICENSES, REGISTRATIONS: Department of Human Services FBI Clearance, PA State Criminal History, Childline Child Abuse Certification, and submission to the National Sex Offender Registry (NSOR) required prior to hire. A physical assessment including a tuberculosis skin test and the Child Abuse Mandated Reporter training due within 90-days of hire. Must have a valid driver's license with acceptable driving history. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, and feel and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE Salary Description $17.11 to $22.11/Hourly