Bilingual Spanish Inbound Call Center Sales Representative
: Job Details :

Job Description:

Learn more about the general tasks related to this opportunity below, as well as required skills.

Don't miss this opportunity to jumpstart your sales career. Come interview with us in-person at our upcoming open recruiting session in the Miami, FL area on 10/16/2024!

Join us at Call Center:

600 NW 79th Avenue, Miami, FL 33126

Date: October 16, 2024

Time: 11AM - 4PM EST

To save time, please apply and complete testing ahead of time. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered. You'll be trained to address a broad range of customer service call types including billing, collections, retention, service activations and changes, troubleshooting, advanced technical support and more. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

What your day-to-day will look like:

You'll instill confidence and loyalty in the customers through thoughtful listening.

You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.

You'll engage Tier 3 support (network and IT) as needed to address issues.

You'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries, and pre-paid service.

You'll troubleshoot and resolve various customer-impacting issues.

You'll assist customers with the latest products and services.

In this full-time position (40 hours/week), you'll work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.

What we're looking for:

Call center or customer service experience.

Flexibility to work any schedule during hours of operation is essential.

Desire to work onsite in one of our call centers.

What's in it for you? We offer paid training as well as resources to encourage your career growth. Our Business Inbound Call Center Sales earn $18.31 hourly + up to $3,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Disability Benefits (short term and long term)

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

#connectourcustomers.

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