Bilingual Support Technician (Call Center), Tier 1
: Job Details :

Bilingual Support Technician (Call Center), Tier 1Job Number: 24-03166 Be part of the Financial Services Industry. ECLARO is looking for Bilingual Support Technician (Call Center), Tier 1 for our client in Ottawa, ON. ECLARO's client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you're up to the challenge, then take a chance at this rewarding opportunity!Position Overview: The Support Technician serves as the first point of contact via phone call for employees seeking technical assistance for computing and phone issues. Providing immediate assistance with troubleshooting, resolution, or escalation is the primary function. Responsibilities: Receive incoming phone calls in a call center environment Maintain and troubleshoot PC network connectivity to provide maximum uptime. Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software. Remotely assist with setup for PC's issued to new and / or existing users. Research and make recommendations for new software and hardware as needed. Respond to user hardware and software problems. Escalate unresolved issues to the next level of support. Test and document corporate initiatives as assigned by Manager Assist with management of mobile devices Other items as assigned Required Skills: Thorough knowledge of Windows Operating Systems (Win7&10) Thorough knowledge of Microsoft Office Suite (2013/2016/365) Enterprise level Antivirus experience. Enterprise level VPN experience. Experience with Multi-Factor Authentication (MFA) Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases. Experience with PC hardware build and troubleshooting Familiarity with mobile devices (smartphones/tablets) Strong customer service communication skills Good attitude and a desire to help others Proven communications and interpersonal skills. Thorough problem solving skills. Ability to train new individuals, transfer knowledge, and assume new responsibilities. Dependability Active Directory management Qualifications: BA or BS degree preferred or equivalent experience If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Maria Navarro ...@eclaro.com 513#######Maria Navarro | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.