Special for Service Groups Inc Job Announcement Title: Bilingual Supportive Services Worker
Division: HOPICS
FLSA: Non-Exempt, Full-Time
Supervisor: Program Manager
Pay Range: $25.50 - $26.50 Per Hour
Revised: 10.02.2024
Summary Under the supervision of the Program Manager for Encampment Resolution Program, the supportive service staff is responsible for providing weekly to monthly supportive services. The supportive service staff will conduct eligibility screening, service coordination, and triage clients for additional housing service's needs. The supportive service position is a field-based position, the supportive service staff will be responsible for attending all Encampment Resolution Program efforts, attending lease signing, ensuring clients are enrolled into the Time Limited Subsidy temporary rental assistance program, provide Intensive supportive services and providing additional support as needed to maintain permanent housing.
Essential Functions - Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client's successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
- She/He is responsible for a caseload of ratio (1:35) for the single adult's homeless population.
- She/He is responsible for completing weekly to monthly follow-ups.
- Staff must create the participant's record in CLARITY/HMIS at the same time the participant is determined to meet program eligibility requirements after being transferred to TLS and has been approved for a unit.
- She/He will complete home visits.
- She/He will conduct weekly wellness checks.
- Attend weekly Client Care Case Conference meetings with the Program Manager
- Submit monthly case notes one week prior to scheduled Financial Assistance Request (FAR) meetings.
- Staff must update the participant's housing status within twenty-four hours of any change.
- Staff must update information, track services (i.e., Housing Stability Plan), referrals, and complete case notes on services provided to the participant within 24 hours.
- If there are significate changes during the time a client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income, life changing event etc.).
- S/He will enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
- Ensure that the client's exit is completed within 24hrs after the client exit interview at the end of the program.
- Complete furniture request once the client has signed their lease agreement.
- Complete initial rental projections letters after lease signing, and ongoing every 90days. Form to be signed by client, case manager, and management. (landlord, client, and program must have a copy)
- Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form. Additionally, case notes will be detailed and grammatically correct.
- Schedule documentation day to government building (Social Security Office, DMV, DPSS Office, State Records Birth Certificate, etc.)
- She/He will complete client assessments within a week of the client's enrollment into the program.
- She/He will attend unit viewings with clients and assist with rental applications completions and submit to landlords.
- She/He will work with the housing department to match clients to units.
- Ensure all files are created within 24 hours of enrollment.
- She/he must attend LAHSA SWIM meetings monthly.
- Work with the Housing Specialist for the scheduled lease signing
- Work with the client to complete an individualized housing plan and budget. (Housing Plans must be completed at initial assessment and signed by both the client and staff).
- Complete and update the Monthly Summary Reports and upload them into CLARITY.
- Upload the Housing Stability Plans (HSP) and add the Service and case note that coincide.
- Attend weekly/monthly case conference meetings.
- Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
- Collaborate and coordinate with DMH, DPSS, Employment Program, WorkSource, Harm Reduction, and SUD providers.
- S/he will assist clients with identifying the most appropriate housing intervention.
- Coordinate with other Time Limited Subsidy staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
- Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
- Provide the Program Manager with all required client information and assessment outcomes.
- Enter program services and case notes into CLARITY within 24 hours.
- Prepare project reports in accordance with funding requirements.
- S/he will assist in training and provide support to necessary staff, providers, and other project partners participating in the project.
- The supportive service staff will participate in all mandatory program and division meetings and training, as assigned by his/her Manager, Associate Director, Deputy Director, and Division Director.
- Prepare reports in accordance with program requirements and Division policies.
- Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
- Maintain appropriate boundaries; and adhere to SSG's Code of Ethics and HOPICS' Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- Build trusting relationships by acting with integrity, courtesy, and responsibility in the face of stress at/during workplace.
- Work with external agencies for potential long-term subsidies.
- Internal and external referral linkage.
- Weekly to monthly Field/Home visits or as needed.
- Regular attendance required.
- Ensure Point of Contact is updated in CLARITY every 90 days.
- Refer clients to additional long -term rental assistance programs (street to subsidy, shallow subsidy, etc.)
- Maintain appropriate boundaries with staff, clients and community partners.
- Represent the agency in a professional manner at meetings and community events.
- Complete other duties as needed in the program.
- Available to work Evening hours (2-3 days) a week.
Minimum Qualifications - Knowledge, Skills and Abilities Required Have an associate degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum (1-2) years job related experience working with homeless individuals and families
OR two years' experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as needed. CPR and First Aid Certification required every two years or as needed with company and valid Driver's License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.
Supervisory Responsibilities - This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions) - This position is responsible for working in client friendly environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Physical Requirements - The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.
Mental Requirements - This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer