Bilingual Unauthorized Disputes Senior Process Specialist
: Job Details :

Answer customer telephone inquires in reference to the status of their claim Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim Request surveillance and documents findings Interview and obtain statements from customers, witnesses, and other individuals Locate and obtain records related to the customers. Merchants or authorities Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities Interact with department and branch employees along with customers to share information to resolve claims issues Follow current regulations, policies, and procedures during the claims resolution process Train, assign, and review the work of other ATM Specialists Follow-up with customers on a regular basis Meet daily deadlines for expiring claims Make decisions on routine issues in accordance with the ATM operating procedures Other duties as assigned Note-This position requires the process specialist to obtain information from individual customers that can be personal and intimate in nature. The position requires a high level of confidentiality and the ability to have candid conversations regarding customers personal account actions.Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 poundsEOE Minority/Female/Individuals with Disabilities/Protected VeteransRequirements At least 18 years of age High School Diploma or Equivalent 10-key by touch Customer Service Experience Ability to work with minimal supervision Ability to organize and prioritize Capable of meeting deadlines Good communication skills Must successfully pass background investigation according to company policy Must be able to get along with co-workers and work effectively in a team environmentMust be bilingual in English/Spanish.