Location: Wichita,KS, USA
Billing Account Manager
What We Need
CORPAY is currently looking to hire a Billing Account Manager within our Billing Operations division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will serve as the primary liaison and relationship manager for the client, while providing unparalleled customer service, service recovery, technical assistance, and exemplary high-level relationship management. The Billing Account Manager is responsible for identifying opportunities to enhance service and is expected to be initiative-taking in identifying current and future client needs. This position requires the individual to be extremely meticulous and enjoy working in a fast-paced environment. The Billing Account Manager is expected to have a complete knowledge base on all of their clients, utilizing various reports to track trends, advanced customer service skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. This position will oversee the collaboration between Billing Team, Account Managers and the Customer. The Billing Account Manager reports directly to the Senior Director of Billing and will regularly collaborate with other teams and departments.
How We Work
As a Billing Account Manager, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
* Assigned workspace in Wichita, KS office.
* Company-issued equipment
* Formal, direct training
Role Responsibilities
The responsibilities of the role will include:
* Building and maintaining lasting relationships, which includes intimate knowledge of accounts, essential contacts, account preferences, and activity flows for past, present, and future.
* On boarding hotels to the billing process.
* Reporting to ensure all client feedback, trends, highlights, & lowlights and recording for the Executive teams
* Communicating with clients, resolving conflicts, and ensuring compliance on client deliverables and revenue
* Collaborating closely with all needed teams, both internally and externally to provide solutions for potential issues and/or opportunities.
* Monitoring and managing accounts in accordance with all key metrics.
* Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)
* Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, based on client and company needs.
* Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership.
* Meeting deadlines for any monthly, quarterly, or yearly goals
* Reporting up quarterly on client(s) account health, success & risks of the portfolio(s)
* Maintaining an intimate knowledge of key accounts, account preferences and activity flows.
* Working effectively with hotels, clients, and other TA Connections employees to ensure timely and accurate completion of invoicing.
* Managing escalated vendor issues.
* Required to have in-depth billing experience and able to speak to customers about the process.
* Detail oriented to understand accounting procedures and navigate through Copay's system(s).
* Identifying risks related to the vendor and client invoicing process.
* Maintaining effective communication with team members, including regular meetings.
* Other duties as assigned by the Senior Director of Billing or VP of Billing.
Qualifications & Skills
* College degree and 2-5 years of previous account management-related experience
* High-level presentation skills
* Demonstrated strong ability to negotiate, teach others, and report on key metrics.
* Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
* Demonstrate a high focus on managing up on responsibilities.
* Highly skilled in consulting, negotiating, and communicating with customers.
* Demonstrated knowledge of Microsoft Word, Excel, Outlook, PowerPoint and navigating the internet
* Demonstrated ability to problem solve at an elevated level through critical thinking.
* Prominent level of professionalism
* Demonstrates ability to learn and grow the depth of industry knowledge.
* Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.
Benefits & Perks
* Medical, Dental & Vision benefits available the 1st month after hire
* Automatic enrollment into our 401k plan (subject to eligibility requirements)
* Virtual fitness classes offered company wide.
* Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
* Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
* Philanthropic support with both local and national organizations
* Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
CORPAY^ is an Equal Opportunity Employer. CORPAY^ provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-AG1
#LI-Onsite
#INDOPS
Other details
* Job Family Managers
* Pay Type Salary
* Employment Indicator Employee
Apply Now
* Wichita, KS, USA