Location: Aurora,IL, USA
Job location: Virtual within commutable distance to Tampa FL, Aurora IL, Cary NC, or Charlotte NC offices
Role Value Proposition:
Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.
Key Responsibilities:
* Receives and processes moderate to complex bills and payments
* Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
* Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium. Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research.
* Reconciles daily transactions and report discrepancies.
* Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations
Essential Business Experience and Technical Skills:
* Working knowledge of remittance processing and billing or related experience
* High School Diploma
* 2-4 years business experience.
* Detail oriented with basic math skills.
* Strong time management and organizational skills.
* Ability to communicate effectively and work in team environment.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 World's Most Admired Companies , Fortune World's 25 Best Workplaces for 2024, as well as the 2024 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at ...@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.