Location: Lexington,KY, USA
This position is responsible for ensuring the accuracy of customer billing records contained in the Company's (LGE and/or KU) internal customer care system(s) ( CCS ) by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company's billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to resolve the problems in a timely manner.
This position can be located in our Louisville or Lexington office. This is a remote position, but will require being in the office once a month for training and meetings. Position will be filled at the appropriate level according to the successful candidate's level of education and experience.
#LGE-KU
ResponsibilitiesEDUCATIONAL EXPERIENCE
An Associate degree in business or other related field and a minimum of two years of experience in financial/billing environment or an equivalent combination of education and experience on a year for year basis is required. Proficient with PC word processing and spreadsheet applications (Excel) is required and the ability to analyze data and perform complicated rate calculations with multiple components. Analytical and problem-solving skills are a must.
SPECIAL QUALIFICATIONS
Bachelor's degree in Business or other related field preferred. Technical Skills: Experience using SAP/CCS system a plus. Works with limited assistance and moderate supervision. Frequent contact with employees in other departments to exchange information, answer billing questions, etc. Effective communication and organizational skills are required. The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers. Must be able to multitask and take ownership of and resolve problems.
WORK CONDITIONS
Works with supervision and specific instruction. Requires ability to manage multiple tasks and handle stress. Undetected errors would normally result in an adverse effect on employee's work unit.
PHYSICAL EFFORTS
Primarily sitting with some standing and walking.