Job Description:
- Provide customer service support (Membership and Billing web-based tools) to external Agents and Groups customers received from the help desk phone line. Additionally, conduct special assignments as requested and analyze membership reports, resolving external customer membership issues.
- Two years of customer service experience required; help desk experience preferred
- Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.
- Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.
Education/Certifications - Include:
- High School Graduate or GED equivalent required. Two years college preferred.