The Billing and Posting Resolution Provider is responsible for providing TruBridge services to customers. This includes coordinating the day to day activities of a hospital's or clinic's business office such as patient billing and collection, third-party payer relations, and/or preparation of insurance claims.
Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:
- Coordinates business office functions and personnel that may include, but is not limited to patient billing, credit and collections, and data entry.
- Recommends new processes and changes in current processes.
- Implements controls to ensure appropriate submission, billing and credit and collections are kept in accordance with established procedures
- Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts
- Ensures that accurate and timely billing is being done by staff members in accordance with established procedures and third-party requirements
- Responsible for consistently meeting production and quality assurance standards
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities
- Protects customer information by keeping all information confidential
- Processes miscellaneous paperwork
- Ability to work with high profile customers with difficult processes
- May regularly be asked to help with team projects
- Responsible for assisting manager in the management of employees which would include coaching, training and performing necessary disciplinary actions including following up on action plans for their employees.
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Ensures employee compliance with dress code, attendance and other company policies.
- Processes miscellaneous paperwork and performs other administrative duties as assigned.
- As a Billing Coordinator you will also need to:
- Must be agile and able to easily shift between tasks
- Assist with backlog billing projects, such as advanced claim resolution
- Assist with new contract implementation
- Review claims to ensure edits are setup correctly
- Fill in as a Biller where needed
Minimum Requirements:Education/Experience/Certification Requirements
- At least 5 years hospital billing experience, can include time outside of TruBridge
- Surgical billing experience preferred
- Experience in CPT and ICD-10 coding preferred
- Experience in filing claim appeals with insurance companies to ensure maximum reimbursement preferred
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- High School Diploma or equivalent combination of education and relevant experience needed.
- Excellent critical thinking, organizational, and time management sills with a strong attention to detail, accuracy, and follow through
Why join our team? - Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave