Position DescriptionReports to: Billing Manager FLSA Status: Non-exempt Position Summary: The Billing Clerk is responsible for creating financial documents like credit memos and invoices for customers to receive. Their duties include processing bills from clients or customers, overseeing the review of monthly balances across departments, and maintaining organized financial records of invoices and other documents. General Duties & Responsibilities:
- Answering phones, responding to patient requests, or transferring to the necessary department
- Processing medical bills by sending them to patients and insurance providers as necessary
- Accurate logging of payments received from providers and patients while maintaining current records and balances
- Maintain current records including billing addresses, contacting patients as needed
- Collecting co-payments or other fees upon admittance
- Help patients understand billing and charges for which they are responsible
- Follow up on delinquent payments and resubmit billing as needed
- Follow COVID-19 protocols including wearing a face mask while at work, washing hands regularly, and keeping frequently touched areas clean
- Travel to other Columbia Dental locations to provide coverage when requested by Manager
- Other relevant duties and responsibilities as assigned
Qualifications & Skills:
- Detail oriented
- Excellent interpersonal communication skills
- Willingness to learn and grow
- Excellent organizational skills to effectively handle multiple tasks
- Reliable and flexible
- Self-motivated with the ability to exceed patient expectations
- Excellent customer service skills
- Excellent computer skills
Education & Experience:
- High School diploma or equivalent
- Experience working in dental office
- Experience using Dentrix is a plus
Physical Demands:
- Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to stand for prolonged periods throughout the day/work hours when needed
- Manual dexterity sufficient to operate medical equipment, keyboard, copier, telephone, and the ability to write/type
- Must be able to lift and/or move up to 20 pounds occasionally
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Note: The organization reserves the right to change the responsibilities and duties of this or any position at any time due to business necessity, with or without notice. The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the sole duties and responsibilities required of any particular position within the organization. Employees may be required to perform job-related tasks other than those specifically listed on this job description. Columbia Dental is an equal-opportunity employer.