Location: Chicago,IL, USA
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide.
Under general supervision, handles internal and external customer calls and emails relating to billing and/or policy status.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
* Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
* Determines and initiates actions such as corrections, policy cancellations/ reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes.
* Owns all internal actions, including follow through, to ensure that all related corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections.
* Maintains detailed file activity documentation through closure of collection efforts.
* Communicates professionally and effectively, follows up, and keeps customers informed. Builds strong relationships with customers and colleagues.
* Provides superior service to our customers and internal business partners acting with a sense of urgency.
* Provides user assistance with website navigation assistance.
* Identifies issues and process improvement opportunities on a routine basis.
May perform additional duties as assigned.
Reporting Relationship
Typically Supervisor or above
Skills, Knowledge & Abilities
* Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
* Analytical skills with the ability to work independently and proactively to identify and resolve problems.
* Solid computer skills including Microsoft Office Suite and other business related software.
* Strong organizational skills including the ability to handle multiple tasks and prioritize work.
Education & Experience
* Associates Degree or equivalent.
* Typically a minimum two years of relevant experience.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ...@cna.com.