Job Type Full-time Description Elite Material Handling, an OnPoint Company, is an industry leading service and equipment solutions provider with branches based in DFW and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it's forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more. OnPoint Group has been awarded the 2020 & 2021 Best Managed Companies by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today. The Billing Coordinator is responsible for billing OEM's on warranty service tickets, obtaining faulty and/or warranted parts from technicians for return, invoicing outstanding work orders and managing/invoicing Third-Party Billing. At Elite we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
- Competitive pay - Plus incentive opportunities and overtime potential!
- Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
- 8 paid holidays
- PTO - FT Employees receive 128 Hours of PTO Annually
- Training and mentoring - Learn from our experts in the industry
- Advancement opportunities
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Key Job Responsibilities
- Able to obtain information on Original Equipment Manufacturer (OEM) warranty policies and procedures.
- Able to obtain information on OEM service portals.
- Assist the service department, and other departments, on upcoming service bulletins, service campaigns, warranty recalls, etc.
- Billing of warranty claims thru service software, Softbase.
- Billing of service work orders thru service software, Softbase.
- Enter, review and process warranty claims for all dealership OEM's.
- Follow-up on pending warranty claims achieving resolution, credits, or denials.
- Track warranty claims ensuring all have been applied for and warranty dollars recovered.
- Assist in analyzing warranty parts returned with responsible parties to determine cause of failure and necessary corrective measures.
- Return failed parts to OEM's within allotted time.
- Other duties as assigned by supervisor.
Key Performance Measurements
- Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
- Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.
Requirements
- Background in billing and warranty service is highly preferred.
- Experience in a customer service related environment. Minimum 2 years is required.
- Mechanical or technical background is a plus.
- Excellent communication skills, both written and oral. Able to communicate effectively with management and customers - both internal and external.
- Professionalism in an office environment as well as on the phone.
- Ability to thrive in a fast paced, technology driven, service environment.
- Proven organizational and planning skills.
- Ability to prioritize and handle multiple projects.
- Basic knowledge of accounting processes.
- General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word.
- Also, experience with office operations and equipment: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
- Needs to be a team player and work well with others.
- Needs to be a self-starter and work with little or no supervision.
- Able to work overtime when assigned and/or required.
- Must have a valid state issued Driver's License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier.
- High School Diploma or GED is required.
- The selected candidate will be required to pass a criminal history background check.
*This job description is subject to change at any time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move tools and equipment up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees may work with co-workers' side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is low to moderate. Elite Material Handling considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. #EMH