Location: Christiansburg,VA, USA
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
This Data Analyst position is with the Performance Optimization team within the Customer Experience Operations (CXO) organization. This team supports the Billing & Credit department initiatives by developing and maintaining recurring and ad hoc reports using multiple database systems and Tableau. We are looking for a self-starter who will be able to handle a fast-paced environment with often changing and competing priorities.
Key Responsibilities:
* Serve as a Subject Matter Expert who understands the processes they are reporting on and the impact of those processes on the business
* Build reporting dashboards that provide insights to department leaders and business analysts, helping them keep a pulse on metrics and alerting them to anomalies
* Strategic collaborators involved early on in shaping the project and vetting the ROI
* Storytellers who have a seat at the table with our customers when the project is complete and serve up data/metrics to drive performance
* Data-driven decision-making advocates who establish the source of truth consensus and pair business knowledge with data outputs to serve up insights that drive DISH forward
* Peer leaders/best practice ambassadors who learn from and bring others up with us across the org
* Innovators and problem solvers who thrive in ambiguity
Your typical day will consist of:
* Identifying outliers and root causes of problems and developing plans for improvement
* Using conclusions to lead other departments within the company on process improvement
* Performing proactive analysis for a wide variety of teams and projects
* Monitoring, analyzing, and reporting on initiatives and issues
* Building automated daily, weekly, and monthly reports for a variety of groups and individuals using Tableau
* Creating project plans and deadlines that are reasonable and customer-focused
* Providing on-call support for report and database issues
Skills, Experience and Requirements
Education and Experience:
* BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred) or relevant experience
* 3+ years of experience in a data analytics role
Skills and Qualifications:
* Strong SQL skills in writing complex queries in multiple syntaxes
* Demonstrate a high level of self-sufficiency by independently creating solutions to technical problems and business process challenges that arise
* Experience with creating extracts and visualizations in Tableau or similar tools such as Power BI, Looker, Plotly/Dash
* Excellent written and verbal communication skills with the ability to write reports and procedure documents
* Capacity to deliver a technical message to a non-technical audience
* Excellent quantitative and analytical abilities, with proficiency in mathematical concepts
* Excellent analytical skills with strong attention to detail
* Requires on-call support for report and database issues
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.